Contact Supra eKEY Customer Service

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1. There is no more basic function that we as brokers provide than access to the property and I can't do it! I never did get into that box, what is more embarrassing in front of clients than that? Last weekend, I had a similar situation and there was another agent there with the handheld device, he couldn't get in either.

2. Yet it worked two days ago and has opened for others.I figured upgrade to the eKey and the highest level of service, right, for greatest reliability? Well once again yesterday I'm standing in front of a door in 105 degree heat and I can't get the client in.

3. It is a great way to waste time, look incompetent in front of clients, and pay for a service to cause stress, as 90% of the time, you can't actually get it to work.

4. It takes entirely too long for the app to connect to the lock boxes, it will say the box is ready to open but the lock box wont open and thats if the app is working at all without kicking me out every time I enter my pin.

5. I really want this system to work, and when it does it's good, as the listing agent I get the showing notifications right away, but if I can't count on getting into a listing, well, that's pretty much my whole job that I can't do because of this system.The screen on this had changed to a different look.

6. Don't waste your time trying to contact the company, horrific and non-existant customer service.

7. Restarted again and after several false starts, got there again, asked if I wanted to pair this time, got the 'opening keybox' message - then locked up again, still beeping, without unlocking the box.

8. So is there a fundamental problem with the system? Based on the number of poor reviews here, there's a widespread problem; well written ones just get responses to contact customer service but no real help.

9. It's a waste of time if you have to go back to Wi-Fi just to sync the app so that you can open up a lock.

10. I'm really getting tired of uninstalling, reinstalling, and entering a 30 digit code every time I go to do showings.Better interface than before.

11. Couldn't access homes reliably and it happened with the same out of town clients on THREE separate occasions.

1. Fix Supra eKEY Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Supra eKEY: Restarting the app will resolve most errors.
2. Update the Supra eKEY App. Here is how:
   1. On Android goto PlayStore » Search for "Supra eKEY" » Open Supra eKEY® » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Supra eKEY » click "UPDATE".
3. Clear Supra eKEY® app cache: Clearing cached data will force your app to retrieve the latest data directly from Supra eKEY servers.
   1. On Android, goto Settings » Apps » Select "Supra eKEY®" » click Storage » click "Clear Cache".
4. Check Supra eKEY app permissions. If any of these permissions required to use your device's features are disenabled, Supra eKEY might not work.
5. Uninstall and reinstall Supra eKEY. If nothing else has worked, completely uninstall Supra eKEY then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Supra eKEY not working

2. Fix Supra eKEY Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Supra eKEY be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Supra eKEY not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Supra eKEY may not be able to connect to the Internet when running in the background.