Published by Walgreen Co. on Nov 6, 2024

Report an issue with Walgreens.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Walgreens?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Walgreen Co. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Walgreens

1. Connect with doctors and healthcare providers from your phone or in person at participating locations. • Shop for all your essentials and get your qualifying pickup order in as little as 30 minutes.

2. Earn Walgreens Cash rewards when you set and meet myWalgreens health goals.

3. Automatically track your progress by allowing Walgreens to sync with the Apple Health.

4. It's your Walgreens - shop and manage your prescriptions.

5. Find the right care, right when you need it.

6. The Walgreens App is free to download, but specified rates from your wireless provider and other fees as noted in your Walgreens account agreement(s) still apply.

Walgreens Customer Insights

1. Click to finalize and get a blank screen for 10 minutes before getting kicked offline.I really don't care for the pharmacy part of the app, because it rarely updates correctly, and there isn't an option to do fast pickup or whatever it's called if you have insurance and there is no charge for your meds.

2. I'm always surprised when something actually works without issue bc that is rare.Horrible! It messes coupons up every time.

3. I can't order photos on the app because it freezes every time I try to add one to my cart or adjust the size.

4. I just spent hours editing these pics that I randomly found from a very hard time, to no avail.Crashes, freezes.

5. It fails to upload after I spend so much time adding photos.

6. Last, but not least, the coupons take FOREVER to clip and load to clip the next one!It's been months and they still haven't fixed their app.

7. FIX YOUR APP! I love ordering photos from Walgreens because it's always been easy and good quality.

8. When making invitations, the app stops responding, causing me to lose all the work I've spent a lot of time on.

9. It just barely works and what works changes from time to time.

10. I've experienced major issues with ordering photos the last few months.

11. Lately it's been impossible to order photos because of the glitching.

Steps to Troubleshoot & Fix Walgreens Issues

1. Fix Walgreens Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Walgreens: Restarting the app will resolve most errors.
  2. Update the Walgreens App. Here is how:
    1. On Android goto PlayStore » Search for "Walgreens" » Open Walgreens » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Walgreens » click "UPDATE".
  3. Clear Walgreens app cache: Clearing cached data will force your app to retrieve the latest data directly from Walgreens servers.
    1. On Android, goto Settings » Apps » Select "Walgreens" » click Storage » click "Clear Cache".
  4. Check Walgreens app permissions. If any of these permissions required to use your device's features are disenabled, Walgreens might not work.
  5. Uninstall and reinstall Walgreens. If nothing else has worked, completely uninstall Walgreens then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Walgreens not working


2. Fix Walgreens Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Walgreens be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Walgreens not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Walgreens may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I want my Walgreens account deleted

    — by Karthik Nandakumar 2 years ago

  • Hello,

    I have spent several full days on hold or getting the runaround at both the corporate and store level and I cannot seem to figure out how to get my issue resolved.

    I have a prescription which in my app is marked "cancelling". I was told there is nothing hanging on my account and no prescriptions filled. Yet in my app, my prescription is frozen and I am unable to transfer it to my new pharmacy.

    I need to have this cleared out. It has been over a week now that I can't access my rx. Please fix this and let me know when it is done. Honestly, and without malice, this has been the worst customer service experience I have ever had and I am tired. Please take care of this. I have a screenshot i can send showing that there actually is something being held up under my account.

    My name is Jason Grabinger, DOB 4/13/1982

    Thank you.

    — by Jason Grabinger 2 years ago