Contact BonFire3D Customer Service

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1. Fix BonFire3D Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BonFire3D: Restarting the app will resolve most errors.
2. Update the BonFire3D App. Here is how:
   1. On Android goto PlayStore » Search for "BonFire3D" » Open BonFire3D » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BonFire3D » click "UPDATE".
3. Clear BonFire3D app cache: Clearing cached data will force your app to retrieve the latest data directly from BonFire3D servers.
   1. On Android, goto Settings » Apps » Select "BonFire3D" » click Storage » click "Clear Cache".
4. Check BonFire3D app permissions. If any of these permissions required to use your device's features are disenabled, BonFire3D might not work.
5. Uninstall and reinstall BonFire3D. If nothing else has worked, completely uninstall BonFire3D then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BonFire3D not working

2. Fix BonFire3D Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BonFire3D be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BonFire3D not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BonFire3D may not be able to connect to the Internet when running in the background.