Contact Smart Life Customer Service

Why should I report an Issue with Smart Life - Smart Living?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Tuya Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Now it's like Tap and wait until you tap OK, you can't run anymore 😂 2 stars down due to this update :(Would be great if Tap-to-run could be set to turn smart bulbs on with either color or white set - for example, I may have used a bulb as white, but I want to turn it on as color as part of a scene.

2. To no avail, I still have lights that turn on & off randomly.I was able to connect my smart device (vacuum) once.

3. Scenes don't allow for bulbs or light strips to be "toggled" like plugs do, so separate actions must be made to turn things On then Off.

4. Normal function works and schedule works, so I like to use them for holiday lights.Constantly requests permissions it doesn't need.

5. Have used a few other apps that are much easier to save, program and edit stuff.I LOVE💖 my SmartLife products/App, it makes life so convenient! I do experience a few glitches, like lights turning off or on randomly.

6. I can connect to.it fine, but the app never proceeds to the next step anymore.Latest update ruined user interface.

7. Switch what? None of the networks I connect seem to work with the app anymore, so I can't add lights.

8. Whatever they did to this app the last few months, the schedules are off, you have to click buttons multiple times, half the time it won't respond or you'll be waiting for it to load when you click on one of your connected devices.

9. Finally, the "export" feature is a joke that just emails you an excel sheet for only one day, one month, or one year with no more data points than you see in the app.Horrible application.

10. The app now gets stuck on the step for connecting to the WiFi network of the smart device.

11. It's become a very bad issue where I can't even turn off my wifi light bulb at times.

1. Fix Smart Life Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Smart Life: Restarting the app will resolve most errors.
2. Update the Smart Life App. Here is how:
   1. On Android goto PlayStore » Search for "Smart Life" » Open Smart Life - Smart Living » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Smart Life » click "UPDATE".
3. Clear Smart Life - Smart Living app cache: Clearing cached data will force your app to retrieve the latest data directly from Smart Life servers.
   1. On Android, goto Settings » Apps » Select "Smart Life - Smart Living" » click Storage » click "Clear Cache".
4. Check Smart Life app permissions. If any of these permissions required to use your device's features are disenabled, Smart Life might not work.
5. Uninstall and reinstall Smart Life. If nothing else has worked, completely uninstall Smart Life then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Smart Life not working

2. Fix Smart Life Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Smart Life be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Smart Life not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Smart Life may not be able to connect to the Internet when running in the background.