Published by Tuya Inc. on Nov 4, 2024

contact Smart Life - Smart Living Chat with our AI-based Smart Life Support
Avatar
Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Smart Life?



characters left:

Why chat with our AI Smart Life Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Smart Life.
  3. Skip support wait times and emailing back and forth. Get help immediately.

contact Smart Life - Smart Living image 1   contact Smart Life - Smart Living image 2


What users are saying

1. Now it's like Tap and wait until you tap OK, you can't run anymore 😂 2 stars down due to this update :(Would be great if Tap-to-run could be set to turn smart bulbs on with either color or white set - for example, I may have used a bulb as white, but I want to turn it on as color as part of a scene.

2. To no avail, I still have lights that turn on & off randomly.I was able to connect my smart device (vacuum) once.

3. Scenes don't allow for bulbs or light strips to be "toggled" like plugs do, so separate actions must be made to turn things On then Off.

4. Normal function works and schedule works, so I like to use them for holiday lights.Constantly requests permissions it doesn't need.

5. Have used a few other apps that are much easier to save, program and edit stuff.I LOVE💖 my SmartLife products/App, it makes life so convenient! I do experience a few glitches, like lights turning off or on randomly.

6. I can connect to.it fine, but the app never proceeds to the next step anymore.Latest update ruined user interface.

7. Switch what? None of the networks I connect seem to work with the app anymore, so I can't add lights.

8. Whatever they did to this app the last few months, the schedules are off, you have to click buttons multiple times, half the time it won't respond or you'll be waiting for it to load when you click on one of your connected devices.

9. Finally, the "export" feature is a joke that just emails you an excel sheet for only one day, one month, or one year with no more data points than you see in the app.Horrible application.

10. The app now gets stuck on the step for connecting to the WiFi network of the smart device.

11. It's become a very bad issue where I can't even turn off my wifi light bulb at times.

Steps to Troubleshoot & Fix Smart Life Issues

1. Fix Smart Life Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Smart Life: Restarting the app will resolve most errors.
  2. Update the Smart Life App. Here is how:
    1. On Android goto PlayStore » Search for "Smart Life" » Open Smart Life - Smart Living » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Smart Life » click "UPDATE".
  3. Clear Smart Life - Smart Living app cache: Clearing cached data will force your app to retrieve the latest data directly from Smart Life servers.
    1. On Android, goto Settings » Apps » Select "Smart Life - Smart Living" » click Storage » click "Clear Cache".
  4. Check Smart Life app permissions. If any of these permissions required to use your device's features are disenabled, Smart Life might not work.
  5. Uninstall and reinstall Smart Life. If nothing else has worked, completely uninstall Smart Life then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Smart Life not working


2. Fix Smart Life Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Smart Life be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Smart Life not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Smart Life may not be able to connect to the Internet when running in the background.

Reported Issues

— 1 year ago by Ramesh Putrevu

I bought a Jinvoo Wi-Fi start power strip Model: SM - SO301 which used to work till some time back. Now I am able to connect to my wi-fi. I tried to reset my power strip but still I am not able to connect. I am using Smart Life to connect power strip to my network.

— 2 years ago by Ricky Hunt

Delete account never ordered

— 2 years ago by Ricky Hunt

Delete account never ordered

— 2 years ago by Tina Smith

Camera is broken

— 3 years ago by Frederik Koors

Please permanently remove my account. Thank you.

— 3 years ago by Kenneth Wooffindin

Please delete my smart life acc . Thankyou

— 3 years ago by Kenneth Wooffindin

Please delete account as I no longer have access to that email. Thanks

— 3 years ago by Abdullah

Please cancel smart life

— 3 years ago by Kakoula

I have a connected thermostat. I use smart life. I dont have access to my thermostat because i'm not there. I would like to change the time to Winter time via smart life . Regards

— 3 years ago by Natlie Perry

With my door thing

— 3 years ago by Stefan Steinbach

Hallo. Ich benutze seit Jahren die SmartLife-App zur Steuerung von Steckdosen. Leider kann ich mich nicht mehr in der App anmelden. Bei dem Versuch mich mit meiner e-Mail Adresse anzumelden wird mir mitgeteilt "Benutzer sind vorhanden". Als Name wird aber ein völlig falscher angezeigt (TouristFwv7B). Das bin ich nicht! Wie bekomme ich wieder Zugang zu der App? Vielen Dank im Voraus. Stefan

— 4 years ago by ADRIEN GOUEROU

Bonjour, Je souhaite installer sur l'iphone SE l'application Smart Life - Smart Living celui-ci ne s'ouvre pas. A contrario sur l'iphone 6S tout se passe correctement, j'ai pu connecter mes produits à celui-ci. je souhaite aujourd'hui connecter l'iphone SE à l'iphone 6S et sur l'iphone SE évidement on me demande de créer un compte. Comment faire si votre application ne fonctionne pas ? Je reste joignable à votre convenance au 0650015656 Bien respectueusement, Adrien

More from the developer