Published by McAfee LLC on Oct 8, 2024

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What users are saying

1. So it's a pretty big flawIt's a great app, it allows you to have passwords saved and then entered automatically (optional), and thank you to the management team for figuring out the issue!!! 5 🌟🌟🌟 thx!!! Thank you for the help, srry I didn't know there was a way to do that!, And plus for some reason 1: when you go to login to a website, the symbol doesn't show up, and 2: for some reason when the sign out after a week (or what ever you have it set on) it automatically signs you out after maybe 3-5 hrs.

2. Just hit login for the app you're trying to open, and whala!! One thing I would change is the fact you have to enter the apps url address when you're making a specific apps profile and its next to impossible to find the url address of most apps.

3. When trying to login to saved accounts on a desktop the passwords saved from the mobile app have boxes inserted in them like corrupted characters preventing a smooth login.

4. Additionally, app messages are wrong, misleading, or vague.It is a secure way to keep all my passwords and even works with apps, and works across all apps.

5. I'm sure they can make the true key app work without requiring the url address of apps you need to get into.App is fairly simple to use.

6. First, keep track of how long a password has been in use for a certain site, along with the ability to notify you when you should change it (like after 2 or 3 months).

7. Second, build a way to add the same features for phone apps that don't have an internet address.

8. Installed, set up master password, in trying to finish setting this up I was asked for my PasswordBox Master Password.

9. PROS: Facilitates strong, secure and unique passwords for all sites.

10. Are those boxes corrupted characters? Or are they not needed and can be deleted? Minor inconvenience, but it's supposed to be the main function of the app and software.

11. I like the security but I wish the true key would auto turn off somewhere in between 2 hours and 7 days, as the difference is extreme.

Steps to Troubleshoot & Fix True Key Issues

1. Fix True Key Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart True Key: Restarting the app will resolve most errors.
  2. Update the True Key App. Here is how:
    1. On Android goto PlayStore » Search for "True Key" » Open True Key™ by McAfee » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for True Key » click "UPDATE".
  3. Clear True Key™ by McAfee app cache: Clearing cached data will force your app to retrieve the latest data directly from True Key servers.
    1. On Android, goto Settings » Apps » Select "True Key™ by McAfee" » click Storage » click "Clear Cache".
  4. Check True Key app permissions. If any of these permissions required to use your device's features are disenabled, True Key might not work.
  5. Uninstall and reinstall True Key. If nothing else has worked, completely uninstall True Key then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing True Key not working


2. Fix True Key Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make True Key be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to True Key not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, True Key may not be able to connect to the Internet when running in the background.

Reported Issues

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