Contact TransLoc Rider Customer Service

Why should I report an Issue with TransLoc Rider?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of TransLoc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Was able to catch the bus without having to cross the street because the app told me that the bus was headed back into my direction from the same side of the road; worked out perfectly.My biggest issue is that I often can't select bus stops.

2. Lots of bugs including inaccurate bus locations, constantly saying "no predictions" for the arrival time, horrible loading.

3. OH AND the "trip planner" doesn't do jack except tell you to take an Uber.I don't know how long it's been like this but it is now completely unusable! It won't show routs in my area and I can't select my area at all.

4. I now rely on the bus schedule, which the buses do not always keep.This is a very useful app if you want to know what time the bus is arriving.

5. nice to be able to zoom in and see the information about a bus stop or zoom out to see the larger route and where the bus is on the route.

6. When the predictions are working, locations with only one stop, it is still hard to tell which direction the bus is going.

7. I particularly like the X minute warning before a bus arrival.1. I cannot see WHERE the bus is headed i.e. From the app, I do not understand what the NEXT bus stop would be.

8. When tracking a bus time the app will not always show you an arrival time and does not track the bus.

9. some stops seem to have terrible accuracy, but I think that's the fault of the data the app receives and not the app itself.The bus prediction are mot consistent.

10. Although many times there aren't any predictions available, the app still shows you exactly where the bus is on route.

11. Maps and routes aren't always up to date, and buses that ARE in service are often not shown in the app (shown as out of service).

1. Fix TransLoc Rider Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart TransLoc Rider: Restarting the app will resolve most errors.
2. Update the TransLoc Rider App. Here is how:
   1. On Android goto PlayStore » Search for "TransLoc Rider" » Open TransLoc Rider » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TransLoc Rider » click "UPDATE".
3. Clear TransLoc Rider app cache: Clearing cached data will force your app to retrieve the latest data directly from TransLoc Rider servers.
   1. On Android, goto Settings » Apps » Select "TransLoc Rider" » click Storage » click "Clear Cache".
4. Check TransLoc Rider app permissions. If any of these permissions required to use your device's features are disenabled, TransLoc Rider might not work.
5. Uninstall and reinstall TransLoc Rider. If nothing else has worked, completely uninstall TransLoc Rider then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing TransLoc Rider not working

2. Fix TransLoc Rider Server issues & Internet Connection

1. Check network connection: An unstable Internet will make TransLoc Rider be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to TransLoc Rider not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, TransLoc Rider may not be able to connect to the Internet when running in the background.