Published by TP-LINK Technologies Co., Ltd. on Feb 27, 2024

Report an issue with TP-LINK tpCamera.
Send the customer service your feedback so they can fix your issue asap.

Email Support directly

Chat with our AppContacter AI Support

Why should I report an Issue with TP-LINK tpCamera?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of TP-LINK Technologies Co., Ltd. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact TP-LINK tpCamera image 1 contact TP-LINK tpCamera image 2

About TP-LINK tpCamera

1. TP-LINK tpCamera is a cloud-based video monitoring app that lets you stay connected to home, family, or pets remotely.

2. With the TP-LINK tpCamera app installed on your smartphones, you can easily access your cloud cameras at any time and from anywhere over the Internet, so you never miss a moment. ● Quick registration and setup, the simplest way to connect to your home and office. ● Manage and stream live videos from multiple cameras. ● Store photos and videos for you to relive the moments.

TP-LINK tpCamera Customer Insights

1. Then removed cable & wireless okay but realize antenna was too weak, camera signal kept dropping & was absolutely frustrated! Good thing I use these wall socket wifi extenders, Smacked one unit right beside the camera where adaptor drew its juice & that pretty much solved all my problems.

2. Why ask that question? If I didn't want to keep watching I would turn the app off.I gladly use the camera everyday as a baby monitor.

3. My daughter installed the app to connect to the camera that eas connected to my device and it went to start the camera setup from scratch.

4. I would not recommend this app to anyone looking for a reliable way to view their cameras.Unreliable. When I first bought my camera (November 2018), this app was amazing.

5. We canceled the setup as this surely would disconnect the camera from my device.Works as good as the camera.

6. Recently about 2 months it is very difficult to view the camera, it keeps on trying to connect.

7. I would love to have a feature with more modes/scenes.Initial problems trying to setup wirelessly as the WPS button couldn't link to router, fed up, I setup using a cable & all went well.

8. I would not recommend this app to anyone looking for a reliable and user-friendly video monitoring solution.Very useful however the sound only works to hear what is going on in the room, it doesn't allow the remote user to speak so that anyone in the room can hear you.

9. If I am running the app do not interrupt me.I am using the camera for a couple of years.

10. Its v smooth now, been getting push alerts as expected.I constantly get bumped off the server, when I have it on on my computer it asks me every 10 minutes if I wish to continue viewing.

11. I try to use this as a baby monitor, as that is what the camera was purchased for.

Steps to Troubleshoot & Fix TP-LINK tpCamera Issues

1. Fix TP-LINK tpCamera Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart TP-LINK tpCamera: Restarting the app will resolve most errors.
  2. Update the TP-LINK tpCamera App. Here is how:
    1. On Android goto PlayStore » Search for "TP-LINK tpCamera" » Open TP-LINK tpCamera » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TP-LINK tpCamera » click "UPDATE".
  3. Clear TP-LINK tpCamera app cache: Clearing cached data will force your app to retrieve the latest data directly from TP-LINK tpCamera servers.
    1. On Android, goto Settings » Apps » Select "TP-LINK tpCamera" » click Storage » click "Clear Cache".
  4. Check TP-LINK tpCamera app permissions. If any of these permissions required to use your device's features are disenabled, TP-LINK tpCamera might not work.
  5. Uninstall and reinstall TP-LINK tpCamera. If nothing else has worked, completely uninstall TP-LINK tpCamera then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing TP-LINK tpCamera not working

2. Fix TP-LINK tpCamera Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make TP-LINK tpCamera be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to TP-LINK tpCamera not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, TP-LINK tpCamera may not be able to connect to the Internet when running in the background.

Reported Issues