Published by TiVo Corp on Jun 27, 2024

contact TiVo Chat with our AI-based TiVo Support
Avatar
Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with TiVo?



characters left:

Why chat with our AI TiVo Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of TiVo.
  3. Skip support wait times and emailing back and forth. Get help immediately.

contact TiVo image 1   contact TiVo image 2


What users are saying

1. So many times recordings won't start playing or will stop in the middle of me watching with error messages such as "maximum streaming exceeded," claiming I have 2 devices signed in to stream programs recorded on my TiVo, but I don't.

2. sometimes I got "The selected box requires version 2.0 of the Tivo app." I've reinstalled, cleared cache and data, but it won't work.

3. Tivo support says this is a known issue, but there is no fix yet.Doesn't work at all on my Googe Slate.

4. When a show is downloaded, it's saved within the TiVo app and not as a .mp4 regular video file that I can watch on my phone without opening the app (or transfer to my laptop to watch on a bigger screen).Pretty close to useless.

5. On my phone, it does allow me to log in and it shows my recorded programs, but it gets an error whenever I try to actually stream a show.

6. The only way to fix it is to setup in-home and out-of-home streaming while connected to TiVo's WiFi.

7. Either authentication failure (though nothing has changed in the account), or claiming the Tivo is not set up for streaming (it is), or just a timeout.

8. But streaming setup does not work.

9. The actual "Tivo" box is awesome! UPDATE: 4/13/2023 the app connects now., but it tells me to contact my cable service for credentials.

10. worse than 1 star.Until about three months ago, I used this app on my Galaxy all the time, programming recordings, checking the guide, creating OnePass options, with no issues.

11. I don't know how you could make a worse app.Streaming does not work.

Steps to Troubleshoot & Fix TiVo Issues

1. Fix TiVo Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart TiVo: Restarting the app will resolve most errors.
  2. Update the TiVo App. Here is how:
    1. On Android goto PlayStore » Search for "TiVo" » Open TiVo » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TiVo » click "UPDATE".
  3. Clear TiVo app cache: Clearing cached data will force your app to retrieve the latest data directly from TiVo servers.
    1. On Android, goto Settings » Apps » Select "TiVo" » click Storage » click "Clear Cache".
  4. Check TiVo app permissions. If any of these permissions required to use your device's features are disenabled, TiVo might not work.
  5. Uninstall and reinstall TiVo. If nothing else has worked, completely uninstall TiVo then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing TiVo not working


2. Fix TiVo Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make TiVo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to TiVo not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, TiVo may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!