Published by Timehop on Sep 6, 2024

contact Timehop - Memories Then & Now Chat with our AI-based Timehop Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Timehop?



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Why chat with our AI Timehop Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Timehop.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Now I have to start over to attempt to make it to the end to keep the streakI'm not happy with the new format!! There's only one retro item! I liked the old way that you've done retro video where there were a lot more things to learn from the past, I also miss the song from the past, I would test my husband knowledge of post songs(he loves trivia & music so he usually got the artist & song).

2. It's very annoying.Edit: I had a 2 year streak and stopped getting notifications :( Due to this, getting an error message everytime I open the app (for months), and personal reasons that make me not want to look at old photos at the moment, I have uninstalled.

3. I do not want that! I simply want my photos in order as if im putting them in albums at my kitchen table! THANK YOU FOR A GREAT APP!!Update** Did the edit as suggested and back to normal.

4. it seems every other photo app constantly tries to put them in order of some way thats their choice, by facial recognition or by "pets" or "vacation pictures".

5. Every time I click on a photo in a group to save it, the whole app shrinks in the screen & I have to clear off the app and start over.

6. Definitely a fun tool for walking down memory lane with ease.When I swipe to different groups of images, then pick one image, it expands to see the whole image.

7. Also there are way too many ads!! When I'm clicking through, an ad just pops up & they pull up a website everything I touch it! Super annoying!Can no longer just scroll, some things need to be swiped while others need to be clicked through.

8. There are all of the ways to add to your memories video clips, pictures, social media posts, and you relive them all with just a tap of your finger.

9. I have to force kill it to end the music or sound effects Device: Pixel 6 Pro, Android 13.I was excited to find this app, now I'm still very happy to be using it but it could use some improvement.

10. Please bring back the old format!!Its a great app for seeing your throwback photos, but it used to be better.

11. 1 - when I select a specific photo to view, the rest of my memories become unviewable and I have to restart the app to fix.

Steps to Troubleshoot & Fix Timehop Issues

1. Fix Timehop Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Timehop: Restarting the app will resolve most errors.
  2. Update the Timehop App. Here is how:
    1. On Android goto PlayStore » Search for "Timehop" » Open Timehop - Memories Then & Now » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Timehop » click "UPDATE".
  3. Clear Timehop - Memories Then & Now app cache: Clearing cached data will force your app to retrieve the latest data directly from Timehop servers.
    1. On Android, goto Settings » Apps » Select "Timehop - Memories Then & Now" » click Storage » click "Clear Cache".
  4. Check Timehop app permissions. If any of these permissions required to use your device's features are disenabled, Timehop might not work.
  5. Uninstall and reinstall Timehop. If nothing else has worked, completely uninstall Timehop then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Timehop not working


2. Fix Timehop Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Timehop be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Timehop not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Timehop may not be able to connect to the Internet when running in the background.

Reported Issues

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