Published by THX Ltd.

contact THX tune-up Chat with our AI-based THX tune-up Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with THX tune-up?



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Why chat with our AI THX tune-up Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of THX tune-up.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. I get an error message when I try to deny permissions saying that this version of the app was built for an older version of Android and won't work properly on my phone.The app no longer connects to CHROMECAST!! This has happened once before in the past but now it seems this glitch is back with a vengeance! Numerous people are experiencing this issue why hasn't this app been updated?!? I was using it to calibrate all my televisions mainly for the color but now I'm at a loss.

2. I thought maybe they had a database of different manufacturers to fine tune those set's advanced settings (I want to adjust my color hue, saturation and value of my Sharp Aquos).

3. At least Chromecast works so I didn't need an adapter.Works to adjust displays, but I could not get it to play any audio to make adjustments to tune my receiver or sound bar.

4. It also required permissions to pretty much everything on my phone without any good explanation as to why.GARBAGE! I didn't want to beleive the ratings, but I tried it my self and very disapionted.

5. Only colour temp and backlight made a difference.This utility is very easy to use, with test patterns and photos, and an audio narration which explains each step of the process.

6. I was able to quickly tune my cheap TV's picture and achieve a high quality result far improved from the cartoonish, default settings.

7. Samsung's permanent nav bar on their latest update meant I couldn't remove it and the photos themselves wouldn't go full screen as a result - tapping them was completely unresponsive.

8. For picture it only helps you tune aspect ratio, brightness, contrast, color and tint.

9. Apparently I do pretty well calibrating displays without the app, because I didn't have to adjustment anything other than tint.

10. If you're not good at calibrating your TV on your own, this could help you, but I wouldn't bother trying to help with audio.This app wouldn't even open.

11. I just had to use 2 phones when I got to the color/tint adjustment sections - 1 to display the test pattern on the TV via Miracast, and the other to use the red filter camera.

Steps to Troubleshoot & Fix THX tune-up Issues

1. Fix THX tune-up Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart THX tune-up: Restarting the app will resolve most errors.
  2. Update the THX tune-up App. Here is how:
    1. On Android goto PlayStore » Search for "THX tune-up" » Open THX tune-up » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for THX tune-up » click "UPDATE".
  3. Clear THX tune-up app cache: Clearing cached data will force your app to retrieve the latest data directly from THX tune-up servers.
    1. On Android, goto Settings » Apps » Select "THX tune-up" » click Storage » click "Clear Cache".
  4. Check THX tune-up app permissions. If any of these permissions required to use your device's features are disenabled, THX tune-up might not work.
  5. Uninstall and reinstall THX tune-up. If nothing else has worked, completely uninstall THX tune-up then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing THX tune-up not working


2. Fix THX tune-up Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make THX tune-up be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to THX tune-up not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, THX tune-up may not be able to connect to the Internet when running in the background.

Reported Issues

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