Contact THX tune-up Customer Service

Why should I report an Issue with THX tune-up?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of THX Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Some Android devices “virtualize” surround sound audio and will mix and play audio on multiple speakers, even though audio signal may only be on one or two channels – as in the Speaker Assignment and Speaker Phase tests in THX tune-up.

2. Using special audio tests, THX tune-up also allows you to check external speakers to confirm they are in phase and are working properly for 2-channel stereo or 5. 1 sound systems.

3. Point your device’s camera at the TV screen and see if your color and tint settings are adjusted correctly. • Show off your audio system with the push of a button by playing “THX Deep Note” in 5. • Have a question for THX, or just want to provide feedback? Ask Tex!

4. You should be able to see the Android screen on the TV or projector and hear audio from it BEFORE you use THX tune-up.

5. THX tune-up uses the Android device’s rear-facing camera to set color and tint with a special built-in color filter.

6. THX tune-up features custom video test patterns, photos and tutorials to help you adjust and confirm the best picture settings on your display based on room light conditions.

7. To get started, connect your device to your TV or AVR, locate the adjustment buttons on the remote control(s) and follow the steps which will walk you through your “THX tune-up.

8. THX tune-up is a two screen app that helps you check and properly adjust your TV, projector and speakers so you get the most out of your home entertainment system.

9. To connect your Android to your TV, projector or AVR you must use an HDMI cable & an HDMI adapter that is compatible with your specific Android device.

10. THX tune-up supports the following mobile devices with Android OS 4. 2. 2 or later. • Samsung Galaxy S3, S4, Mega, Mega 6.

11. This is not a problem with the app but due to audio processing of the AVR or Android device.

1. I get an error message when I try to deny permissions saying that this version of the app was built for an older version of Android and won't work properly on my phone.The app no longer connects to CHROMECAST!! This has happened once before in the past but now it seems this glitch is back with a vengeance! Numerous people are experiencing this issue why hasn't this app been updated?!? I was using it to calibrate all my televisions mainly for the color but now I'm at a loss.

2. I thought maybe they had a database of different manufacturers to fine tune those set's advanced settings (I want to adjust my color hue, saturation and value of my Sharp Aquos).

3. At least Chromecast works so I didn't need an adapter.Works to adjust displays, but I could not get it to play any audio to make adjustments to tune my receiver or sound bar.

4. It also required permissions to pretty much everything on my phone without any good explanation as to why.GARBAGE! I didn't want to beleive the ratings, but I tried it my self and very disapionted.

5. Only colour temp and backlight made a difference.This utility is very easy to use, with test patterns and photos, and an audio narration which explains each step of the process.

6. I was able to quickly tune my cheap TV's picture and achieve a high quality result far improved from the cartoonish, default settings.

7. Samsung's permanent nav bar on their latest update meant I couldn't remove it and the photos themselves wouldn't go full screen as a result - tapping them was completely unresponsive.

8. For picture it only helps you tune aspect ratio, brightness, contrast, color and tint.

9. Apparently I do pretty well calibrating displays without the app, because I didn't have to adjustment anything other than tint.

10. If you're not good at calibrating your TV on your own, this could help you, but I wouldn't bother trying to help with audio.This app wouldn't even open.

11. I just had to use 2 phones when I got to the color/tint adjustment sections - 1 to display the test pattern on the TV via Miracast, and the other to use the red filter camera.

1. Fix THX tune-up Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart THX tune-up: Restarting the app will resolve most errors.
2. Update the THX tune-up App. Here is how:
   1. On Android goto PlayStore » Search for "THX tune-up" » Open THX tune-up » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for THX tune-up » click "UPDATE".
3. Clear THX tune-up app cache: Clearing cached data will force your app to retrieve the latest data directly from THX tune-up servers.
   1. On Android, goto Settings » Apps » Select "THX tune-up" » click Storage » click "Clear Cache".
4. Check THX tune-up app permissions. If any of these permissions required to use your device's features are disenabled, THX tune-up might not work.
5. Uninstall and reinstall THX tune-up. If nothing else has worked, completely uninstall THX tune-up then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing THX tune-up not working

2. Fix THX tune-up Server issues & Internet Connection

1. Check network connection: An unstable Internet will make THX tune-up be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to THX tune-up not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, THX tune-up may not be able to connect to the Internet when running in the background.