Contact thredUP Customer Service

Why chat with our AI thredUP Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of thredUP.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Great fun!Convenient, great selection! I like being able to filter my searches by size, color, fabric, patterns, and even accents.

2. It's become my favorite way to shop, and my daughter loves it, too!Everything I have purchased here has been as advertised and in great condition.

3. (Kids and juniors would also be great, for young girls who wear both).I love this app, probably too much.

4. I've scored some fantastic items for great prices.

5. Thrifting is great fun, but not always possible, so being able to do it in the middle of the night is wonderful.

6. I've received several items that claimed to be in excellent/good condition and they have irreversible stains, a hole or missing hardware.

7. A thift shop at your fingertips! Update...I continue to be amazed at the wide selection available and the quicker shipping turnaround.

8. The app is easy to navigate, and the customer service is great.

9. when I put in a "promo code", it takes about 30 minutes for it to lock in, and by the time it locks in, all my stuff in my cart times out and I have to re-add all my items.

10. Received my first order and everything came in excellent condition, clean and the packaging was like opening up a gift.

11. I've found some of my favorite pieces from here and I love the ethics, so I think you should go ahead and download!This shop is a real treat.

1. Fix thredUP Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart thredUP: Restarting the app will resolve most errors.
2. Update the thredUP App. Here is how:
   1. On Android goto PlayStore » Search for "thredUP" » Open thredUP: Online Thrift Store » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for thredUP » click "UPDATE".
3. Clear thredUP: Online Thrift Store app cache: Clearing cached data will force your app to retrieve the latest data directly from thredUP servers.
   1. On Android, goto Settings » Apps » Select "thredUP: Online Thrift Store" » click Storage » click "Clear Cache".
4. Check thredUP app permissions. If any of these permissions required to use your device's features are disenabled, thredUP might not work.
5. Uninstall and reinstall thredUP. If nothing else has worked, completely uninstall thredUP then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing thredUP not working

2. Fix thredUP Server issues & Internet Connection

1. Check network connection: An unstable Internet will make thredUP be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to thredUP not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, thredUP may not be able to connect to the Internet when running in the background.