Contact Boston.com Customer Service

Why chat with our AI Boston.com Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Boston.com.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Had to cancel it multiple times!Hmm!! Still a ittle bit vague citing the Business News missing since I'm trying to save myself an unnecessary monthly CC subscription (i.e. AMEX) on business-related news (i.e. Boston Business JRNL).

2. Enjoy Boston's life!Why is there no way to control granular notifications? I don't want the daily morning summary but want breaking news ones.

3. If you are interested in Boston and New England 's life stereotype, news, travels, sport, political, etc., then it is your app.

4. There is no refresh w/my google play store downloadDon't like the format of the new Globe online, I prefer the older edition.Very informative site.

5. Finally, a way to read Boston news without a subscription.

6. Still the overly liberal slant and selection of stories, but it is the Boston Globe.It is a very very useful app.

7. D (Devon, the Brit version is even worse! literally cluttered my whole screen with mail... never ending.

8. Beth Budner, Auburndale, MA)!My experience w/Bos e editions are the articles are 24 to 48 hrs old.

9. I feel back in touch with the state.

10. This stinks.this company is like a tick, hard to get rid of.

11. Not a great app, but ok so far.

1. Fix Boston.com Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Boston.com: Restarting the app will resolve most errors.
2. Update the Boston.com App. Here is how:
   1. On Android goto PlayStore » Search for "Boston.com" » Open Boston.com » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Boston.com » click "UPDATE".
3. Clear Boston.com app cache: Clearing cached data will force your app to retrieve the latest data directly from Boston.com servers.
   1. On Android, goto Settings » Apps » Select "Boston.com" » click Storage » click "Clear Cache".
4. Check Boston.com app permissions. If any of these permissions required to use your device's features are disenabled, Boston.com might not work.
5. Uninstall and reinstall Boston.com. If nothing else has worked, completely uninstall Boston.com then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Boston.com not working

2. Fix Boston.com Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Boston.com be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Boston.com not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Boston.com may not be able to connect to the Internet when running in the background.