Published by Epoch Times Association Inc on Jul 7, 2024

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Why should I report an Issue with 에포크타임스?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Epoch Times Association Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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에포크타임스 Customer Insights

Steps to Troubleshoot & Fix 에포크타임스 Issues

1. Fix 에포크타임스 Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart 에포크타임스: Restarting the app will resolve most errors.
  2. Update the 에포크타임스 App. Here is how:
    1. On Android goto PlayStore » Search for "에포크타임스" » Open 에포크타임스 » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for 에포크타임스 » click "UPDATE".
  3. Clear 에포크타임스 app cache: Clearing cached data will force your app to retrieve the latest data directly from 에포크타임스 servers.
    1. On Android, goto Settings » Apps » Select "에포크타임스" » click Storage » click "Clear Cache".
  4. Check 에포크타임스 app permissions. If any of these permissions required to use your device's features are disenabled, 에포크타임스 might not work.
  5. Uninstall and reinstall 에포크타임스. If nothing else has worked, completely uninstall 에포크타임스 then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing 에포크타임스 not working


2. Fix 에포크타임스 Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make 에포크타임스 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to 에포크타임스 not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, 에포크타임스 may not be able to connect to the Internet when running in the background.

Reported Issues

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