Published by Aptrixx on Mar 29, 2024

Report an issue with Cinema UAE.
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Why should I report an Issue with Cinema UAE?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Aptrixx to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Cinema UAE image 1 contact Cinema UAE image 2

About Cinema UAE

1. This single app covers over 50 cinemas in United Arab Emirates across Dubai, Abu Dhabi, Sharjah, Al Ain, Ajman, Ras Al Khaima, Fujairah. - All kind of information about the movie such as cast, plot, movie ratings, runtime and more in-depth details. - Find your nearest cinemas easily by selecting "Cinemas Near Me" options. - Easily set or change your preferred emirate for more convenience. - Add cinemas to favorites.

2. UAE Cinema Showtimes provides movie showtimes and online booking for cinemas across the United Arab Emirates.

3. Your favorited cinemas will show at top in listings. - Tap on map icon on cinema list to get it's exact location. - Get a sneak peak of movies and their release dates which are coming soon to UAE.

4. No need to download dozens of apps for each cinema or browse through different website to check showtimes and book movie tickets.

5. Your continuous feedback over last 4 years has helped us make this application better and subsequently the number one cinema app of UAE.

6. We have got you fully covered by the UAE's best, most comprehensive, elegant and easy to use cinema app.

7. Trusted by UAE's cinema-goers for nearly 4 years, it is definitely the only all-in-one app you are going to need.

8. Please keep your feedback coming.

9. Tap on "About" tab within the app to contact us.

Cinema UAE Customer Insights

1. It could be spam or anything unfortunately had to delete itBest app for booking movies in the UAE you have a wife variety of cinemas so it is easy to compare the timings of different cinemas for the same movie and such a time saverDear Cinema UAE, can you add a feature to filter the movie theaters by screen size / number of seats ? After showtime and price, theatre size is my most important criteria of selection.Why would I watch the latest MCU on a small screen, I'd rather stream it at home.

2. I am surprised that no cinema app i have seen so far offers to filter the search results with this criteria , which is very easy to calculate using the number of seats to estimate the size of the theatre, therefore of the screen.Needs lots of development.

3. Example, to show the type of movie (comedy, horror..) and sge level (pg, general, 13...) Within movie details.I had to remove the app am getting a pop ads in Russian language and it won't disappear unless I chose an option that I don't even understand.

4. needs major renovation.Like the app, but the colors used (gray background and gray text for show times) makes it VERY VERY difficult to see the show times.It's not sufficient, and needs alot of improvement.

5. Uninstalled.This is the best app for movies in👌👌👍👍Great application that reveals exact dates and timing of movies and nearby theatres with exact categories of the cinema experience that you desire.

6. Don't take you to the next page when you are booking the tickets.Good but needs more features or info.

7. cast pictures missing when looking for movies info.

8. The booking page doesn't load.

9. slow app.small pictures display.

10. The application is crashed many time.

11. to many advertising while navigate through.

Steps to Troubleshoot & Fix Cinema UAE Issues

1. Fix Cinema UAE Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Cinema UAE: Restarting the app will resolve most errors.
  2. Update the Cinema UAE App. Here is how:
    1. On Android goto PlayStore » Search for "Cinema UAE" » Open Cinema UAE » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Cinema UAE » click "UPDATE".
  3. Clear Cinema UAE app cache: Clearing cached data will force your app to retrieve the latest data directly from Cinema UAE servers.
    1. On Android, goto Settings » Apps » Select "Cinema UAE" » click Storage » click "Clear Cache".
  4. Check Cinema UAE app permissions. If any of these permissions required to use your device's features are disenabled, Cinema UAE might not work.
  5. Uninstall and reinstall Cinema UAE. If nothing else has worked, completely uninstall Cinema UAE then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Cinema UAE not working


2. Fix Cinema UAE Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Cinema UAE be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Cinema UAE not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Cinema UAE may not be able to connect to the Internet when running in the background.

Reported Issues