Published by Superlive LLC on Oct 30, 2023

Report an issue with SuperLive.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly


Why should I report an Issue with SuperLive?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Superlive LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact SuperLive image 1 contact SuperLive image 2

SuperLive Customer Insights

1. Their app overall appears to take advantage of people.NOTICE DO NOT TRUST THE FILIPINA CALLERS ON HERE! EVERYONE OF THEM ARE SCAMMERS! I HAVE BEEN SCAMMED 5 TIMES ALREADY TRUST ME I DO NOT WANT YOU TO BE A VICTIM AVOID THE FILIPINA CALLERS AT ALL TIMES They stole from me! I payed for coins and it didn't show up in my account and when I went to payment history on the play store it was there this app is a scam that will steal your money stray away and do another app this app is a huge scamGreat way to stream and make extra cash fast! Audience is great gifters! Not to mention the premium that can get things a little more interesting for content streamers and viewers.So far ive had success with streaming and gaining an audience.

2. I like the gift feature and ability to add others to be host or part of the conversation other then having only text as communication.the app has come a very long way since my first review.. altho like all apps you will still find flaws it's has gotten most of the big issues fixed.

3. they have taken the time to get feed back from users like myself and many others on new ideas as well as any issues we as users are haveing and have been good to respond and fix them promptly for the most part.Audio issues still prevalent.

4. I've reached out to customer support, and they completely failed to acknowledge the issue and just told me to check my batteries 😒.The app was cool until I did the update.

5. This is about the fifth time I've complained about the issue.Installed just to leave a bad review because of sketchy advertising techniques.

6. Whenever I connect my wireless earphones thought Bluetooth, the audio gets disconnected and I can't hear anything at all.

7. The developer replied saying the issue was fixed.

8. But the audio is absolutely awful if wearing wireless headphones.

9. I'm going to delete this if it doesn't get fixed.

10. The sound either disappears or people hear a distortion.

11. I get to talk to new people any time I want.

Steps to Troubleshoot & Fix SuperLive Issues

1. Fix SuperLive Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart SuperLive: Restarting the app will resolve most errors.
  2. Update the SuperLive App. Here is how:
    1. On Android goto PlayStore » Search for "SuperLive" » Open SuperLive » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SuperLive » click "UPDATE".
  3. Clear SuperLive app cache: Clearing cached data will force your app to retrieve the latest data directly from SuperLive servers.
    1. On Android, goto Settings » Apps » Select "SuperLive" » click Storage » click "Clear Cache".
  4. Check SuperLive app permissions. If any of these permissions required to use your device's features are disenabled, SuperLive might not work.
  5. Uninstall and reinstall SuperLive. If nothing else has worked, completely uninstall SuperLive then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SuperLive not working


2. Fix SuperLive Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make SuperLive be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SuperLive not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SuperLive may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • My account permanently frozen help out with unfrozen.

    — by Atish gani 1 week ago

  • My account permanently banned please help me to unbanned .
    My gmail : atishgani62@redacted

    — by Atish gani 1 week ago

  • Hi there, I want to leave to my fam but my leader won't let me..can please help to leave...thank you

    — by Dolinda Dupa 2 weeks ago

  • Hello. My account ID is 25814807. My account was permanently frozen with the reason that I'm underage when I'm not. I am 20 years old and I have my ID to prove it.

    — by riye 2 weeks ago

  • Hello!
    I work on other livestream apps, including Tiktok, meetme, Kik, Tagged and Tubit. and I would like to expand my network to super live. I have a streamer agency, with hundreds of active streamers and I'm sure our partnership would be a success.
    Instagram: Lucasssguimaraes
    Lucas Guimararaes

    — by Lucas 3 weeks ago

  • Bonjour, mon compte Superlive est devenu inactif.
    Mon compte est associé avec cette adresse mail.
    Merci de vérifier s'il vous plaît.

    — by Beantanana Jean Yves 3 weeks ago

  • اريد التعاون في اعلان

    — by Maan ALJAYZANI 1 month ago

  • Hello morning my account is deactivated because of multiple account can U reactivate my account #48113528 pleasee 😭😭 I didn't know it was forbidden please help me to reactivate my account #48113528

    — by Princes Angel Alipio 1 month ago

  • When I try to get into the SuperLive me app. It keeps giving me an message saying, “error_occurred_retry”

    — by Ray 1 month ago

  • user yulia1 sells photos for gifts, is a person under 18 years of age

    — by Davyd Al Taraireh 1 month ago

  • Hello I was scammed by a Girl

    — by Jens 2 months ago

  • Hello Iwas scammed by a Girl i Sent her 999coin for a Video and i becomm nothing

    — by Jens 2 months ago

  • Hello superlive ID:43312046 please help me I made a mistake while putting my bank account in instead of putting 14 digits I put 18 and for that reason I have not received my money but in superlive it's saying payment complete please help me get my money please because according to my Bank the money cannot go to any other account because that's my account and nobody else has the same account number

    — by Gati Eliza josephat 2 months ago

  • Hello admin. Im very sorry for accidentally showing my child on screen. It was truly an accident when she passed by my screen. I promise it will not happen again. Please reconsider my status as permanently frozen. I hope you understand and i apologize again. My ID# 48113528. I hope you reconsider.

    — by Princes Angel Alipio 2 months ago

  • Hello admin ! I'm Nathalie from Madagascar, please help me 🙏,I want to be an agency
    Hi dear
    I want to open an agency in super live I have girls who want to work in the app as hosts and make advertisements for the app

    — by Nathalie 2 months ago

  • My account is frozen I want to make it unfrozen how is it possible

    — by Rohin 2 months ago

  • My account was hacked

    — by JOSH VANVALKENBURG 3 months ago

  • My super live app is do not open wat happened

    — by Eddielyn 3 months ago

  • Pls dont banned me please let me live🥺 i promise i will not show my baby again

    — by Chenie 3 months ago

  • The user is inactive dikha raha hai please ise Sahi Karen my email ID akeelgautam9@redacted my super live ID 57612700

    — by Pinki 4 months ago

  • Can you please connect payonner to my account

    — by Naigaga fatinah 4 months ago

  • Why is my payments always reversing yet I filled in all my datails

    — by Naigaga fatinah 4 months ago

  • I made my cash out for over 15 days but I still didn't receive it, I keep messaging the Philippines admin but they just say be patience

    — by Kristine joy Villa soriano 5 months ago

  • Got alot of superlive user stream nudity and inappropriate behavior

    — by Michael 9 months ago

  • Level 26 Whitney from Columbia, she show nudity and inappropriate behavior, please ban her superlive account

    — by Michael 9 months ago

  • Hello! I'm a streamer agency, I want to work with super live and look for broadcasters

    — by Angelica Nuñez Parraga 9 months ago

  • Sir mujhe Agency lena hai super live pe kya prosess hai

    — by Vishal Singh 10 months ago

  • Hello mujhe super live app me khud ki agency leni hai mere pass 10 girls host hai

    — by Raja 10 months ago

  • Hi dear
    I want to open an agency in super live I have girls who want to work in the app as hosts and make advertisements for the app

    — by Souhayla 11 months ago

  • My id has been banned how can I open my id. Please help me

    — by Vikram 1 year ago

  • I think someone hack in my account and send a naughty message and it have been kick me out of my account and also device ban me.

    — by Christopher townsend 1 year ago

  • My super live I'd ban so please unban my I'd.

    — by Suhail 1 year ago

  • I have more than 500 hostesses. I am an agent and at the same time I work on advertisements contact me

    — by hamza 1 year ago

  • Hi , I seem to be having a problem with my phone connection and my SuperLive ,
    It’s been turned off and on at the mains ,
    Not sure how to get my phone connected

    — by Debbie Taylor 1 year ago

  • Hello sir my superlive I'd inactive user access plzz help active my account this account 3870 coin plzz active my account

    — by Sivnya 1 year ago

  • I need help getting back on my account my ID 8366752

    — by Nikkia 1 year ago

  • My id permanent bann plzzee alowed live stream

    — by Sachin Thorat 1 year ago

  • My user name is Kevin04 I been trying to buy coins and my card keep declining first I was told something was wrong with my card and I need to call my bank to see what’s wrong nothing was wrong with my card I tryed using it again it still declined I sent a message they told me they looked into the purchase and they saw my card had insufficient balance but I have enough money on my card to make purchases I don’t what’s going on

    — by Kevin04 1 year ago

  • My user name is Kevin04 I been trying to buy coins and my card keep declining first I was told something was wrong with my card and I need to call my bank to see what’s wrong nothing was wrong with my card I tryed using it again it still declined I sent a message they told me they looked into the purchase and they saw my card had insufficient balance but I have enough money on my card to make purchases I don’t what’s going on

    — by Kevin04 1 year ago

  • ban my live stram for no reason .. So unban livestram quickly

    — by Rohit 1 year ago

  • permanently

    — by Skzaan 1 year ago

  • Plz help me go on live again

    — by Kendra 1 year ago

  • I'm banned from streaming live. Can I please be unbanned

    — by David Timmons 1 year ago

  • I have been reported for being underage but I am already a young adult and I am turning 21 this December. It is better for you guys to review the report before banning an account. Thanks, Have a good day!

    — by Kent Angelo Dela Luna 1 year ago

  • Hi good day i would like to apologize on behalf of my host
    Nita🪙🌹
    super live id: 263546
    her account was banned permanetly earlier, please she promise to obey the community guildeline if you can give her one last chance,i will try my possible best to monitor her stream against any form of violation.
    Thank you

    — by Rita 1 year ago

  • i coins that I had sent my bank account to my account on 29-07-2022 but they have not been sent to my bank account till date. Can you help me, thank you.

    My I'd 4762741
    Email address - saabkamboj066@redacted

    — by Riya 1 year ago

  • I can’t login into my account it’s saying it’s frozen I can’t use my phone to login because I can’t download apps so I don’t know what’s the problem it’s people on their naked without doing premium so why am I blocked

    — by Aleena 1 year ago

  • I was wrongfully banned it says I showed extreme nudity when I showed the ceiling I'm unsure as to what is going on I'm just trying to do lives and bring in some extra money tbh I really need to make money it's not fair and I get 0 replies I did not show extreme nudity I don't get naked in my public lives

    — by Octavia 1 year ago

  • How can I get my account unfrozen so I can finally go live again. I accidentally turn everything off while I was still live the second time

    — by Shaun Carter 1 year ago

  • I was banned because of nudity behavior which is inappropriate I'm pleading, i need my account back please Alita is my supper live user name

    — by Rita 1 year ago

  • my account was banned bc it says that the app is not for people underage but im 19 going to 20. i can show u my documentation its not fear, i had 33 bucks there

    — by alex 1 year ago

  • I believe your app has been compromised. I recieved an email from someone from the app. I opened the email and they gained access to my phone and passwords I used a two stage protection so they were not able access my information other than passwords.

    — by Robert R Frizzell 1 year ago

  • I have deposited INR 414 for 600 coins in superlive app but not credited in my superlive account

    — by Shubhro Chatterjee 1 year ago

  • They are allowing a racist, bigoted foul mouthed,hateful person named Tracey Barbie to stream after many many reports. Listen to her streams they are awful. Parents should not let their kids on this site. They do nothing about this type of content as long as there is views.

    — by Christy Leasure 1 year ago

  • There Is an account on your app that goes by Tracy Barbie.she is the worst horrific evil person I have ever seen on any live app she has been banned from live me , frill, IG ,TT ,YT,FB and now here we are on SL! she is a racist homophobic vile nasty person..Please look into this acct. Im sure you have received numerous reports on this girl! she’s making you guys look bad by supporting this behavior! thank you

    — by Kim 1 year ago

  • There Is an account on your app that goes by Tracy Barbie.she is the worst horrific evil person I have ever seen on any live app she has been banned from live me , frill, Instagram ,TikTok ,YouTube ,Facebook and now here we are on SuperLive !she is a racist homophobic vile nasty person..Please look into this account. I am sure you have received numerous reports on this girl! she’s making you guys look bad by supporting this behavior! thank you

    — by Kim 1 year ago

  • If I read correctly people are not allowed to advertise their cashapp on this app. I have reported an account that is still active that has repeatedly advertise her cashapp via one of her few fans. The account name is TraceyBarbie, she herself has put it out several times in the past. This person has been banned by almost every platform out there and is now using Superlive to spew vial hatred against blacks, white women, guys and know speaking out that women that experienced sexual assault deserve what they get they should have closed their legs. This is totally unacceptable and someone really needs to look into this account. I'm positive she's had to be reported by many other people not just myself.

    — by Erin Sharpe 1 year ago

  • My account was banned and I need It unlocked! 3194684 Is my Id number. I would Gladly appreciate it !

    — by Chastity 1 year ago

  • Hi Good day mam and sir I need help because she my friend she not received salary supperlive and she say Paid but no accept salary please help me 5674569. Check user ID my friend she not received salary

    — by Jennifer 1 year ago

  • My account is permanent ban

    — by saurav kumar 1 year ago

  • Helo sir my super live acount is permanently blocked.m regular user of this app.kindly unban me.her is my id
    5983672

    — by Rizwan 1 year ago

  • Hi I am lebanese and I have bank account located in lebanon am just wandering if super live application works with payoneer or related to payoneer still because I have only payoneer account to work in applications .

    — by Nisrine 1 year ago

  • Hi Good day ma'am/sir i need help i was given a permanent ban on superlive, please I need help to get unbanned. Please help me my id is 6734170.. Thankyou!!!

    — by Karen Cereno Millares 1 year ago

  • You don’t have GBP currency and you owe me money

    — by emily 1 year ago

  • I kindly ask for a refund for these transactions as they are purchases not authorized by me but made by my brother with my phone without my authorization

    GPA.3382-4892-8830-36073, 2400 Coins (SuperLive), 2022-03-09, €20.99,
    GPA.3361-3667-1489-18969, 2400 Coins (SuperLive), 2022-03-09, €20.99,
    GPA.3385-3524-1689-28395, 240 Coins (SuperLive), 2022-03-09, €2.09,
    GPA.3344-0464-6929-44699, 100 Coins (SuperLive), 2022-03-09, €1.09,
    GPA.3303-0213-4527-89504, 240 Coins (SuperLive), 2022-03-09, €2.09,
    GPA.3327-4777-4039-53947, 240 Coins (SuperLive), 2022-03-09, €2.09,
    GPA.3395-6720-9429-79753, 240 Coins (SuperLive), 2022-03-09, €2.09,
    GPA.3367-6242-7469-08613, 100 Coins (SuperLive), 2022-03-09, €1.09,
    GPA.3307-1029-1255-83236, 240 Coins (SuperLive), 2022-03-09, €2.09,
    GPA.3371-2051-0180-27680, 100 Coins (SuperLive), 2022-03-09, €1.09,
    GPA.3324-2661-5110-86474, 200 Coins (SuperLive), 2022-03-09, €1.09,
    And 11 march
    GPA.3317-7027-1141-46046
    GPA.3324-1439-5642-28157
    GPA.3368-1452-5339-03437
    GPA.3317-3076-8510-77244
    GPA.3399-1802-7064-33347
    Please it was done without my knowledge by my brother

    — by Domenico Martone 1 year ago