Contact Recolor Customer Service

I have a new email address and password,and because I used to color under my old address, I can’t get back in to Recolor...

I paid my premium subscription on the 18/5/2022 but now I can't access the premium subscription on my tablet I have been asking you for the past months and I haven't heard of any response yet can you please do something about the problem because now I am trying to get a refund from google thank you hope I will hear from you soon.

I have paid for the recolor premium on the 18/05/2022 but I haven't got all the benefit that I supposed to get can you check why it not working thank you please reply.

Please delete my recolour account

On the app there is an offer for half price for the yearly subscription called Spring Sale
I have only seen this offer last night and today so I am trying to purchase this awesome deal but I keep getting a message saying I am not Eligible for this offer ..I am asking why I am not eligible and also if this offer has expired why is the offer only showing now ?

Because I want to make a new account

My phone number is Jackie irons 539-222-5577 I would love to talk to somebody in person

I have three times consulted your people about why my app that I just purchased less than three weeks ago will not let me color any of the pictures they try to send me to somebody that’s going to charge me a dollar when I have already paid for your app! I am furious! I would like someone to contact me immediately I have tried to be part of this group for two years and I have continued to have nothing but problems about to blast you guys on Facebook I know it sounds like a threat but it’s not it’s a promise I am one pissed off old lady who has paid me you guys my money and I want my results.

I wanna reuse my recolor account but I can’t

I have contacted you more then 10 times to get help on my account. All I get is someone asking for more information I give the information about my account that will not let me sign back in after getting a new phone. I paid for it and have had my account for over two years now. Haven’t got to use it for months. I have two emails you have always sent me a reminder about time to renew my account to Ass_Head3@redacted
The name I use on the account is Elliemae
But I pay with the name is Loralynn Dale. I can find my account but it doesn’t matter. It’s making way past grumpy trying to get help to get it back

Hi I have already contacted Recolor through the app and I am not happy with our communications I clearly wasn’t understood it one piece so I’m just gonna start from the beginning here and see if you can help me. December 2016 I bought my first subscription to your app I use it for a year and my subscription ran out and I didn’t resubscribe and then about three months ago maybe a little more high for another yearly subscription. I love your app I am really enjoying it. My issue is this. In 2016 I had imported several pictures I would say 8 to 10 of them. When I resubscribed three months ago those imports never showed up in my ALL or IMPORTED sections of app. They ONLY show up in PUBLISHED.
Recolor support told me to go into my iCloud and to shut it off and then go into the Recolor app and shut it off and then turn everything back on and hopefully that would fix the problem and it didn’t so then they blamed Apple and said it’s an apple issue. I called them and I spent about 45 minutes with Apple on the phone we went to every setting every cloud on line every download every file everywhere and the bottom line is it’s not an Apple issue. I never changed devices I am on the same iPad Pro that I was on in December 2016 Thus both Apple and I believe it to be an APP issue. it’s an app issue. And you need to help me figure out how to restore those imports into the ALL and Imported section. I look forward to some Resolve here. Thank you very much Janet or better known as Breezer 🐝 on Recolor.

I love your app.
But I drive and sometimes there is no signal at the time you guys send out. I had about 350-400 coins and you took them from me. This is my second email to you, on this matter. If. You want to call me we can discuss this in more detail. Please email me your decision, if you want to help me or not. At that time I will give you my phone number or you can give me yours.
Thank you for your time.

I’m over the age of 13 I’m 14 but I have been banned because apparently I’m underage it says I can log back on in 2038 which would mean if I was meant to turn 13 then I would be -2 not even born yet can you please reload my account because I love the app but I can’t do anything to fix this

I want to delete my account because I am no longer using it

Please remove the Shuffle option from my Recolor. I do not like it and know nothing about removing it. Thank you.

Please cancel my subscription as from today’s date (05.11.21). Due to serious health problems I am having to cancel. Thanks for all my time with you and the enjoyment I have had using Recolor. Regards, Wilma Carson

When I tried to get the free picture dad comes up it will not let you out of the ad you either have to install it or exited even shut the phone down and you still don't get the picture I've tried repeatedly I don't know why it's doing it it's like a glitch normally I can download the app watch it and get the picture and I have no issue I can exit right out of the app divertisment app that is

Cannot load the home page on Recolor. My own stuff is ok.

Hi
It’s been 2 or 3 days now that my coloring templates doesn’t wanna load :( I turned off my cell, deleted the app and put it back again. Still nothing :( it just keep loading in vain, I can’t see the pics at all.
I can access the gallery though, but not the templates to be able to color :(
Can you help ? I have version 5.5.3

I can't get back on recolor app, please help me, I have a monthly subscription

Hi I’ve tried cancelling my subscription due to low income I gave 4 kids two with learning needs and I have had a stroke you have took 87.99 from my bank today n it was money did kids food and nappies etc I need it back today please and for you to make sure my subscription is deleted

This girl named @Teddy Bear Girl
was being rude to me, and called me bad at coloring, and saying rude stuff to a bunch of people, but then deleting all of it! Me and my other friend fairyachi, have been abused by her! Please do something about it or Disable her! Thx!

Please delete my account and personal date.I just don’t need/use the account no more.

My daughter thought she was getting a free trial on your app but instead it charged me $95 once and again for $5 she is only 11 years old and misunderstood. I am trying to get a refund for the charges made because I did not authorize them

My importe keep getting taken down, even though it follows the guidelines

Hey if anyone with a premium account has a MasterCard under the name Annastacia Schollian on their profile I want it off as it's not my account! I let my ex use my card a few times but he no longer has my permission to do so!

Hello,
I had register for ReColor under and old email...
For which I don’t have anymore.....and do not have access to the old email. The old email address is: hfrench@redacted

I now have a new email, can you let me now how to switch all my coloring from the old email address being hfrench@redacted To my new email address....

I would hate to loose what I have colored under the old email address....

Old email address: hfrench@redacted
New email address: harry@redacted

Thanks
Harry French
Harry@redacted

I need a refund and cancel please this is ridiculous I need that money 😭

Good Morning Recolor team,

As a concerned mother, I was hoping that I could share some light on why I would like for both my children’s accounts to be removed from your site/app. I have already deleted the app from their phones, but when I check my app, they are still on there. Here is the reason why.

August 2020, both my kids (Whom are 9 years old) saw an ad for this app. I have/still am using it and thought that it was safe for them to use. So, I downloaded the app for both of them, and that’s when everything started going south for my daughter.

Over these past couple of weeks, my daughter became withdrawn, depressed and even talking about how life would be better if she was not around. Mind you, she is 9 years old, and this behavior was alarming. I sat her down yesterday and asked her what was going on.

She stated that there were a couple of girls that were giving her a hard time with some of her images, and they were saying things like, why do you keep coloring stupid pictures? They then, would say they love her, and only am trying to help make her a better artist. My daughter told me that it hurt her feelings, and so she thought she could block them, and they wouldn’t write her back. However, they had other accounts, and were commenting on images they had colored that were dark themed and told my daughter. If you don’t unblock us, Satan is going to harm you. Again, she is 9 years old. So, I had to do damage control, tell my daughter that she has a lot of people who love her, and those girls should mean nothing to her. After I deleted her app, they started writing to my son, asking if he knew how to get ahold of her. Like, does she have a phone number, email, or Facebook, where they can contact her. Right away, my son brought me his iPad and showed me his app. When I was reading what they were saying to my son, I noticed that a boy had wrote: “They better not be hurting my GIRLFRIEND. I will kill them, if they are.”

If you could please remove the following accounts from your app, that would be very helpful. My daughters screen name is @Sophia Ann and her email is lorsophia1@redacted. My sons screen name is RoosterNibs6 and his email is lorkayden2@redacted. I also have screenshots of their accounts if you need those as well. It just won’t let me add them to this message place.

Please help this concerned mother out.

Deonna Lor

I’ve had the Recolor app for a few weeks maybe even a month and the past couple days has it not been loading the coloring pages on the very first page. Can you help?