Published by StoryFire on Nov 25, 2024

contact StoryFire - Videos & Stories Chat with our AI-based StoryFire Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with StoryFire?



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What users are saying

1. Besides the difficulties loading and buffering, this is amazing and has a lot of potential.This is a wonderful app I really loved the idea to it and I downloaded it because of the podcast moms basement! It really is a fun app you can be on! I love the fact you can make stories or regular posts or even videos! It still needs work like on the video player like making it smoother when using it.

2. This app has a ton of potential and the people who use it are super nice, the only problems with it are that it seems to be very buggy and laggy; The app also doesnt have a seamless transition when full screening videos and the ads seem a bit "out of place" if that makes sense, but it's a solid app otherwise.

3. However, I feel it has potential and might be good one day, just not now.Within a couple of hours of using the app, I noticed a couple of things it could improve.

4. But the UI is horrible, and every few minutes during the video it cuts out a couple of times then shuts down, so I have to search the channel again, find the video, pick off where I left off, and repeat in a few minutes.

5. This means i can't pause the video, change any settings, or even press my back button to leave the video, resulting in me having to force close the app.

6. What I mean is it is advertised as a story telling app, yet, it is attempting to be another video platform, from what I understand.

7. However it's a fun app, the design is simple and easy while also being like Twitter and YouTube combined with a dash of stories involved.StoryFire is a very good app.

8. I also noticed that when you have auto rotate off if you put the videos on full screen then they will be vertical instead of horizontal which is annoying.

9. I've noticed that when you click on videos the ads take up your entire screen, kind of like a mobile game and its inconvenient.

10. I have to close out of the app and go back to the video I was watching.A good idea, but the app is so unstable.

11. Oh and the app doesn't really work when I click on someone's profile and then I want to go back but my back button does not really go through.

Steps to Troubleshoot & Fix StoryFire Issues

1. Fix StoryFire Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart StoryFire: Restarting the app will resolve most errors.
  2. Update the StoryFire App. Here is how:
    1. On Android goto PlayStore » Search for "StoryFire" » Open StoryFire - Videos & Stories » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for StoryFire » click "UPDATE".
  3. Clear StoryFire - Videos & Stories app cache: Clearing cached data will force your app to retrieve the latest data directly from StoryFire servers.
    1. On Android, goto Settings » Apps » Select "StoryFire - Videos & Stories" » click Storage » click "Clear Cache".
  4. Check StoryFire app permissions. If any of these permissions required to use your device's features are disenabled, StoryFire might not work.
  5. Uninstall and reinstall StoryFire. If nothing else has worked, completely uninstall StoryFire then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing StoryFire not working


2. Fix StoryFire Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make StoryFire be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to StoryFire not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, StoryFire may not be able to connect to the Internet when running in the background.

Reported Issues

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