Contact Guía del Viajero Customer Service

Why should I report an Issue with Guía del Viajero?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Secretaría de Relaciones Exteriores to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Con la Guía de Viajero estarás siempre en contacto con la Secretaría de Relaciones Exteriores (SRE) a través de nuestras representaciones consulares. • Recibe alertas de viaje en tiempo real y comunícate ágilmente en caso de emergencia. • Tendrás a la mano información relevante de tu destino. • Ingresa tu itinerario en la sección "Mi viaje" (SIRME) y recibe alertas de viaje en tiempo real. • Localiza fácilmente la representación más cercana.

2. ¡Vayas a donde vayas, estamos contigo para ayudarte!

1. For to do froddNo funciona, no puedes iniciar sesión, no puedes países y sus recomendaciones, una basura de aplicación.No sirve no la descarguenLa app está terrible, es la guía del viajero y no cargan los destinos además que no me permite iniciar sesiónLa aplicación es muy mala.

2. Muy mala aplicación para angloparlantes.Why are there no options to translate to other languages? If you don't understand Español, you're completely lostLousy and unprofessional and confusing appI wouldn't recomended is garbage like they're govermment, stolen Identitys.

3. Everything is in Spanish, with no option for Spanish, making this useless for English speaking travelers to Mexico.

1. Fix Guía del Viajero Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Guía del Viajero: Restarting the app will resolve most errors.
2. Update the Guía del Viajero App. Here is how:
   1. On Android goto PlayStore » Search for "Guía del Viajero" » Open Guía del Viajero » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Guía del Viajero » click "UPDATE".
3. Clear Guía del Viajero app cache: Clearing cached data will force your app to retrieve the latest data directly from Guía del Viajero servers.
   1. On Android, goto Settings » Apps » Select "Guía del Viajero" » click Storage » click "Clear Cache".
4. Check Guía del Viajero app permissions. If any of these permissions required to use your device's features are disenabled, Guía del Viajero might not work.
5. Uninstall and reinstall Guía del Viajero. If nothing else has worked, completely uninstall Guía del Viajero then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Guía del Viajero not working

2. Fix Guía del Viajero Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Guía del Viajero be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Guía del Viajero not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Guía del Viajero may not be able to connect to the Internet when running in the background.