Contact East Bay Times Customer Service

Why should I report an Issue with East Bay Times?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Digital First Media, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Tapping a notification doesn't take you to the article, the search is worthless (entering multiple words from the headline in the notification doesn't locate the article), and you can't filter stories by date.

2. I love supporting local news, but if this is the best the paper and do on a technical level in the digital Era then the paper is doomed.Now the mobile app wants money, but it's not really worth paying for.

3. I would prefer the apple more like the browser version.No access to e book version, paid subscription but always have to log in and cannot open downloaded files.

4. This is why I want the print copy that never gets delivered.It's annoying how headlines are repeated in the new/local news section.

5. I do not like this and will stop my subscription if it does not change back... also the "settings" has no settings, just contact info.. how about options of reading formats??A totally amateur app, up to maybe 1995 standards.

6. Sections difficult to navigate; often when you open a section the same article repeats numerous times, has frequent typos or is badly written.

7. However the majority of time when I click on a notification, it doesn't take me to the appropriate article and I have to go searching for it.

8. As an app for an organization that purports to convey information this fails to do a good job on almost every level.It used to be in newspaper format which is what I liked.

9. ah, the good old days with Dean Lesher.Terrible, how did they win a pulitzer? Its called the EAST BAY times.

10. The only presentation control is text size, with the smallest setting still resulting in huge text on my tablet.

11. Regular online version has same content and is free (so far).after two emails, I still have not heard back from the Times.

1. Fix East Bay Times Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart East Bay Times: Restarting the app will resolve most errors.
2. Update the East Bay Times App. Here is how:
   1. On Android goto PlayStore » Search for "East Bay Times" » Open East Bay Times » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for East Bay Times » click "UPDATE".
3. Clear East Bay Times app cache: Clearing cached data will force your app to retrieve the latest data directly from East Bay Times servers.
   1. On Android, goto Settings » Apps » Select "East Bay Times" » click Storage » click "Clear Cache".
4. Check East Bay Times app permissions. If any of these permissions required to use your device's features are disenabled, East Bay Times might not work.
5. Uninstall and reinstall East Bay Times. If nothing else has worked, completely uninstall East Bay Times then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing East Bay Times not working

2. Fix East Bay Times Server issues & Internet Connection

1. Check network connection: An unstable Internet will make East Bay Times be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to East Bay Times not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, East Bay Times may not be able to connect to the Internet when running in the background.