Contact SpotHero Customer Service

Why should I report an Issue with SpotHero - Find Parking?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SpotHero to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The last five times have been bad experiences with either poor directions to the garage, the garage changes location between booking and arriving, or getting locked out of the building to access the elevator to the parking levels.

2. Poor design.I was considering using this app, found a lot that looked good, but I looked at it on Google street view and could see the lot is currently a construction site and hasn't been a parking lot for at least 3 years.

3. Depending on the customers location and check in time for the spot, a text with traffic times to leave early would be nice.

4. 2 days later they offer to look into compensation if i have receipt from scanner at garage?!? So... nothing.Terrible. (1) I needed to scan the QR code in the app to enter AND exit the garage.

5. Also, make sure your scanning the SPOTHERO area at the booth and taking time to read what's on screen or else you can end up paying double.

6. At this point, scanner says reservation doesn't exist and that I'd have to pay for "lost ticket" in order to exit.

7. The band didn't get on until about 9 pm and my reservation ended at 10 pm with no ability to adjust the checkout time.

8. If it says take the ticket, do it and take a pic so you have it ready.Everything is great, but it doesn't let you filter for in/out availability.

9. Edit: Eventually received a response that had no relevance to my questionI used this app to reserve a spot a few blocks away from my favorite band's show.

10. Overall, it's Great.I am so happy I found this app! I have been using it for about a year now and have told many friends about it.

11. (2) The app charged me $12 + Fees for a limited number of hours, but when we arrived the garage had a $10 all-day flat rate.

1. Fix SpotHero Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SpotHero: Restarting the app will resolve most errors.
2. Update the SpotHero App. Here is how:
   1. On Android goto PlayStore » Search for "SpotHero" » Open SpotHero - Find Parking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SpotHero » click "UPDATE".
3. Clear SpotHero - Find Parking app cache: Clearing cached data will force your app to retrieve the latest data directly from SpotHero servers.
   1. On Android, goto Settings » Apps » Select "SpotHero - Find Parking" » click Storage » click "Clear Cache".
4. Check SpotHero app permissions. If any of these permissions required to use your device's features are disenabled, SpotHero might not work.
5. Uninstall and reinstall SpotHero. If nothing else has worked, completely uninstall SpotHero then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SpotHero not working

2. Fix SpotHero Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SpotHero be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SpotHero not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SpotHero may not be able to connect to the Internet when running in the background.