Published by Sony Network Communications Inc. on Nov 1, 2024

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  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. This crash-fest abomination isn't a real news app anymore...put it out of its misery.Pathetic design as of 2023 standard, It's a cluttered mess, Too much advertisement..User interface needs a complete overhaul, doesn't even look like an app from sonyJust upgraded to a S23 from Note 9 and this opens, then closes straight away.

2. It's up to date but not working for me.Embarrassing. Is this app for real, Sony? You are pushing this on Sony phones, the UI is cluttered, the app is basically really just to show you ads and it's bundled with mediocre news aggregator (can't even change my region setting or subscribe to multiple regions - for many people, more than one country is relevant).

3. It also requires no registration, and supports Keyword filters (Doesn't work very well on some search topics, works very well on others.). As cons: No sync (but no account, so it's understandable), no way to get rid of ads (unless you have an adblocker on your network), and censorship (couple feeds of mine don't work anymore.

4. Also the numbers of ads shown slow down the app and phone greatly.Always good news from reliable sources/ although there are some ads on the "news and feeds" that sneak into the space in between stories and if you're not careful it clicks on the ad instead of the story.Endless endless crashes.

5. They do on other apps)This app is going downhill down 👇 hill seriously, I tried to open one of the news headlines, it worked but as I scrolled down, it went back to the headlines page.

6. News Suite was like a friend that knew everything I needed.Been using it for several years but lately it has a tendency to freeze and shut down.

7. Most news site pages (CBC, Global, even CTV now) don't even open anymore.

8. Also the app has got the tendency of freezing, buffering, which threatens the switching off of my phone 📱, especially when I try to watch a video, these videos load and freeze for a ridiculously long time.

9. It works great, although I would love a search feature (I cannot find one, although I suppose there could be one somewhere...). I wish the categories were a little more refined.

10. Just a news feed collected from multiple sources.

11. Though going to their exact same pages with other browsers or apps, works fine.

Steps to Troubleshoot & Fix News Suite Issues

1. Fix News Suite Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart News Suite: Restarting the app will resolve most errors.
  2. Update the News Suite App. Here is how:
    1. On Android goto PlayStore » Search for "News Suite" » Open News Suite by Sony » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for News Suite » click "UPDATE".
  3. Clear News Suite by Sony app cache: Clearing cached data will force your app to retrieve the latest data directly from News Suite servers.
    1. On Android, goto Settings » Apps » Select "News Suite by Sony" » click Storage » click "Clear Cache".
  4. Check News Suite app permissions. If any of these permissions required to use your device's features are disenabled, News Suite might not work.
  5. Uninstall and reinstall News Suite. If nothing else has worked, completely uninstall News Suite then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing News Suite not working


2. Fix News Suite Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make News Suite be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to News Suite not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, News Suite may not be able to connect to the Internet when running in the background.

Reported Issues

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