Published by Sonitum Inc. on Oct 31, 2023

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Why should I report an Issue with SonicCloud Personalized Sound?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Sonitum Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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SonicCloud Personalized Sound Customer Insights

1. Customer service has reached out to me regarding my concerns of this app, all that was discussed, and suggested to do, (troubleshooting) still hasn't been resolved.hearing was great but I had a problem getting phone calls through it would just make a dead sound when people called and couldn't answer it it's a it's a shame it really did help the hearing claritywhen I tried to sign in nothing happened.

2. otherwise I wouldn't use this app and pay $10 bucks a month just for lacking features that just screech and don't have any idea what's changes have been madeWas very excited when I heard about this app, unfortunately when downloaded (twice) it didn't work at all, said it has a bug and to try again after developer fixes it.Downloaded this app, thought it would be a good app to have, not so.

3. This app really is amazing.i could barely hear my phone when i downloaded your app, now i can not hear it at all, so disappointing.Service was great ! My only regret is i can't get SonicCloud through my Android phone for my TV.technical support unresponsive, the program has too many clitches.too much trouble but it is clearer.

4. Followed the instructions and yet I'm missing calls, people are not able to leave any voicemails, it also say that my number is not a working number.

5. It requires internet data or wifi to use including making calls that's big Noo!!! The app is a bit confusing to use especially the enhancements.

6. The best feature is the booster that makes listening a haven for those of us with hard of hearing conditions.

7. I need versatility as my hearing loss fluctuates.

8. And oh, your suppose to be able to use this app for messages(text) that doesn't work either.

9. My hearing us pretty bad so Ou need more.

10. The screen just stays white and doesn't connect.

11. Any suggestions.Awesome app.

Steps to Troubleshoot & Fix SonicCloud Personalized Sound Issues

1. Fix SonicCloud Personalized Sound Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart SonicCloud Personalized Sound: Restarting the app will resolve most errors.
  2. Update the SonicCloud Personalized Sound App. Here is how:
    1. On Android goto PlayStore » Search for "SonicCloud Personalized Sound" » Open SonicCloud Personalized Sound » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SonicCloud Personalized Sound » click "UPDATE".
  3. Clear SonicCloud Personalized Sound app cache: Clearing cached data will force your app to retrieve the latest data directly from SonicCloud Personalized Sound servers.
    1. On Android, goto Settings » Apps » Select "SonicCloud Personalized Sound" » click Storage » click "Clear Cache".
  4. Check SonicCloud Personalized Sound app permissions. If any of these permissions required to use your device's features are disenabled, SonicCloud Personalized Sound might not work.
  5. Uninstall and reinstall SonicCloud Personalized Sound. If nothing else has worked, completely uninstall SonicCloud Personalized Sound then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SonicCloud Personalized Sound not working


2. Fix SonicCloud Personalized Sound Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make SonicCloud Personalized Sound be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SonicCloud Personalized Sound not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SonicCloud Personalized Sound may not be able to connect to the Internet when running in the background.

Reported Issues