Contact Snap On BK8500 Customer Service

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1. The app is unable to connect to my Snap On BK8500 using my Samsung S10e, Samsung Note 4, Samsung Galaxy S5, and Samsung Galaxy Tab A.

2. The app will never find the wand and failed to connect entering the devices IP address manually.

3. This was attempted on 3 separate Wifi networks and 1 mobile hotspot.

1. Fix Snap On BK8500 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Snap On BK8500: Restarting the app will resolve most errors.
2. Update the Snap On BK8500 App. Here is how:
   1. On Android goto PlayStore » Search for "Snap On BK8500" » Open Snap On BK8500 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Snap On BK8500 » click "UPDATE".
3. Clear Snap On BK8500 app cache: Clearing cached data will force your app to retrieve the latest data directly from Snap On BK8500 servers.
   1. On Android, goto Settings » Apps » Select "Snap On BK8500" » click Storage » click "Clear Cache".
4. Check Snap On BK8500 app permissions. If any of these permissions required to use your device's features are disenabled, Snap On BK8500 might not work.
5. Uninstall and reinstall Snap On BK8500. If nothing else has worked, completely uninstall Snap On BK8500 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Snap On BK8500 not working

2. Fix Snap On BK8500 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Snap On BK8500 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Snap On BK8500 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Snap On BK8500 may not be able to connect to the Internet when running in the background.