Contact SMTOWN AR Customer Service

Why should I report an Issue with SMTOWN AR?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SM ENTERTAINMENT to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Select the downloaded AR content and scan your AR Merchandise.

1. 😭💛✨it doesn't work, the camera didn't show up, only black screen???? fix it plss i want to scan my pcwhen i try to scan a photocard i need to wait a while while it finishes scanning, when i try to record a video the full ar video isnt showing but stops in the middle instead, pretty bad if you ask meA few months ago when they were doing AR pcs for the online concerts, although it was laggy and wonky the app worked.

2. Seriously disappointed.can't scan the cards since only a black screen showed up.

3. fix this.The app only shows black screen when scanning a photocard and merchandise.

4. Took forever to download the contents, and the downloading restarted every time the phone screen accidentally dimmed off.

5. Please fix this, I waited for so long to get this available on my phone, but this is what I encountered.i cannot use the camera feature for scanning at all even after i downloaded the ar content.

6. Then after another 10ish mins of retrying, it finally scanned the cards, but the video just stopped after 2 secs.

7. Now, whenever I open the app it's just a black screen.

8. disappointed.I can't scan AR merchandise, already install and uninstall.

9. After 3 times I could finally get it started and then it just didn't scan the cards at all.

10. only black screen.

11. It's kind of disappointing considering all the new AR pcs they've been releasing - I wrongly assumed they would be keeping up with maintaining the app to match the flow of AR pcs.

1. Fix SMTOWN AR Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SMTOWN AR: Restarting the app will resolve most errors.
2. Update the SMTOWN AR App. Here is how:
   1. On Android goto PlayStore » Search for "SMTOWN AR" » Open SMTOWN AR » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SMTOWN AR » click "UPDATE".
3. Clear SMTOWN AR app cache: Clearing cached data will force your app to retrieve the latest data directly from SMTOWN AR servers.
   1. On Android, goto Settings » Apps » Select "SMTOWN AR" » click Storage » click "Clear Cache".
4. Check SMTOWN AR app permissions. If any of these permissions required to use your device's features are disenabled, SMTOWN AR might not work.
5. Uninstall and reinstall SMTOWN AR. If nothing else has worked, completely uninstall SMTOWN AR then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SMTOWN AR not working

2. Fix SMTOWN AR Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SMTOWN AR be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SMTOWN AR not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SMTOWN AR may not be able to connect to the Internet when running in the background.