Contact Resident App Customer Service

Why should I report an Issue with Resident App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SightPlan to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Resident App makes it easy to submit service requests, report concerns, pay rent, receive package notifications and connect with your community team.

2. With each service request you'll have the opportunity to share feedback with your community's management.

3. With Resident App you can create a new service request and capture the details to get the issue resolved in just seconds. Have a clogged sink?

4. Quickly reach a community team member working to resolve your issue.

5. From start to finish, you'll be kept up-to-date on the issues you report and on events in your community.

6. Note: Resident App is a companion app to the award winning SightPlan™ Resident Service solution.

7. Tap to rate your experience and share it directly with your community manager.

8. Just tap and send it directly to the community team.

9. See an opportunity for service to improve or want to send thanks for a job well done?

10. Not sure if you live in a SightPlan enabled community?

11. Need to connect to share more?

1. Edit: The company responds to my message, recommends that I contact them for support, I reach out, only to wait just to find out that my problem does not have a solution, when I already know there is not an option on the app to upload photos, only take them in real-time.I reinstalled this app on a new phone and now it's doing the thing again where it says it doesn't recognize my email address.

2. Clearly other people have similar issues so this needs to be fixed."We now offer a new service request Resident App & Portal to make it even easier to communicate with our team." You know what would be even easier? If I could submit a work order in the services tab of the apartment website I am currently logged into.

3. I have been sent several codes to my phone and get an error message EVERY SINGLE TIME!!! I put in my email address, twice, thinking maybe that code will work; I haven't even received a code.

4. Edit: My info doesn't match their records and I just need to submit a service request for my broken AC.

5. I can login via my phone's web browser, but yeah the app doesn't work and I've uninstalled and reinstalled several times.

6. It was fixed after that but now it saying it doesn't recognize my email address again when I try to log in.

7. Seems like a mistake to me.As others have mentioned, the app does not recognize either your email or mobile number and will not let you log on, even though both are correct on the Avalon access site.

8. It's been 85° in my apt.There should be an option to attach pictures instead of only real time photos, for situations when you are away from home.

9. So unacceptable!Used to work fine a month ago, now it doesn't open to the main page.

10. Been using it since our complex got setup with it, and was able to at least send in maintenance requests.

11. I'd rate it higher if the app allowed pictures from my camera roll to be attached to service requests.

1. Fix Resident App Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Resident App: Restarting the app will resolve most errors.
2. Update the Resident App App. Here is how:
   1. On Android goto PlayStore » Search for "Resident App" » Open Resident App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Resident App » click "UPDATE".
3. Clear Resident App app cache: Clearing cached data will force your app to retrieve the latest data directly from Resident App servers.
   1. On Android, goto Settings » Apps » Select "Resident App" » click Storage » click "Clear Cache".
4. Check Resident App app permissions. If any of these permissions required to use your device's features are disenabled, Resident App might not work.
5. Uninstall and reinstall Resident App. If nothing else has worked, completely uninstall Resident App then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Resident App not working

2. Fix Resident App Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Resident App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Resident App not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Resident App may not be able to connect to the Internet when running in the background.