Contact Shopkick Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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3. Skip support wait times and emailing back and forth. Get help immediately.

1. There's been multiple times where the same category has been split.Now you can only get credit if an item scans yet the scan feature doesn't work half the time and if you've already scanned an item on a previous trip you can't scan it again.

2. Buy more than one item and submit your receipt, they only give kicks on one item and you have to contact customer service to get remaining kicks.

3. There were occasional issues with points and technical glitches that would be resolved quickly with customer service or through an update.

4. I don't know the customer support email so I'm just making a review.Look, the app is nice, and scans and walk-in points are great, but redeeming points is when the issue comes in.

5. It's funny how they were the best last year and now are the worst of all couponing customer service.My experience has been the following: This app has too much room for improvement.

6. Edit: About 3 days after writing the original review customer service reached out and fixed the issue.

7. Purchase something online, wait the 60 days for them to show up in your account but they don't- you have to contact customer service to get them.

8. I started using this when it was new, 2013 or 2014 and it was fun, kicks were ready and plentiful and I quickly made week over $100 in gift cards.

9. Now they argue and even when you provide receipt, picture of item with matching description and blood of first born.

10. You'll waste your time and money having to open tickets and return items to the store.

11. That maybe wouldn't be too bad if the videos would work! But most of the time they disappear after clicking on them.

1. Fix Shopkick Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Shopkick: Restarting the app will resolve most errors.
2. Update the Shopkick App. Here is how:
   1. On Android goto PlayStore » Search for "Shopkick" » Open Shopkick: Cash Back Gift Cards » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Shopkick » click "UPDATE".
3. Clear Shopkick: Cash Back Gift Cards app cache: Clearing cached data will force your app to retrieve the latest data directly from Shopkick servers.
   1. On Android, goto Settings » Apps » Select "Shopkick: Cash Back Gift Cards" » click Storage » click "Clear Cache".
4. Check Shopkick app permissions. If any of these permissions required to use your device's features are disenabled, Shopkick might not work.
5. Uninstall and reinstall Shopkick. If nothing else has worked, completely uninstall Shopkick then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Shopkick not working

2. Fix Shopkick Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Shopkick be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Shopkick not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Shopkick may not be able to connect to the Internet when running in the background.