Contact Guide Customer Service

Why chat with our AI Guide Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Guide.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. They just Grouped similar type of guns based on ammo type and gave them same damage.Great app ! It is great for finding out which guns do the most damage.

2. For example Akm and Groza both take same time to kill and same number of hits and does same damage according to this app.Which is completely wrong.

3. Absolutely love this app 💯💯💯They should add 3D views with skins without paying money, Add attachments with skins and firing demo with 3D view.

4. Also the interface is so tacky that it makes impossible to useI don't understand how to use this app.. It dose not show my ID and I am frustrated by Ads everywhere.

5. Previous versions of the app was great to use, had great info and a lot more stuff.

6. Waste of time.This app is of no use, firstly it dosent detect stats as mentioned in the app.

7. Its more like Ad app.Hi pubg load update the pubg, pubgl, pubgm, pubml.

8. Where latest infos all the time.

9. Hope this gets fixed because your effort on this app is really good and I appreciate it.

10. And it tells you what they sound like when they are shot and what they sound like when they are suppressed.

11. This version, however, I can't seem to open the app, so I'm a little disappointed.

1. Fix Guide Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Guide: Restarting the app will resolve most errors.
2. Update the Guide App. Here is how:
   1. On Android goto PlayStore » Search for "Guide" » Open Guide for PUBG » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Guide » click "UPDATE".
3. Clear Guide for PUBG app cache: Clearing cached data will force your app to retrieve the latest data directly from Guide servers.
   1. On Android, goto Settings » Apps » Select "Guide for PUBG" » click Storage » click "Clear Cache".
4. Check Guide app permissions. If any of these permissions required to use your device's features are disenabled, Guide might not work.
5. Uninstall and reinstall Guide. If nothing else has worked, completely uninstall Guide then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Guide not working

2. Fix Guide Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Guide be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Guide not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Guide may not be able to connect to the Internet when running in the background.