Published by HP Inc. on Aug 23, 2024

contact Samsung Mobile Print Chat with our AI-based Samsung Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Samsung?



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  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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What users are saying

1. Also, the scanned images are no longer stored to the Scan folder as they used to be but to a secure folder somewhere that cannot be found, which seems to cause problems with sharing with other services such as Google Photos.Really Samsung? This app worked great for so many years.

2. So, email them, give them hell, and maybe they will understand that this app has left thousands of users with scanner printers that are now pointless....Is this app going to be updated so that it can set up a wireless printer without being blocked by Google for accessing sensitive info? It's no longer an option to enable less secure apps.

3. If it detects an error, it'll be useful to the user for it to stay in screen to be able to read it rather than just hear a beep and it go back to the default screen.Samsung Galaxy S8+, a damn flagship phone and Samsung M2026W printer.

4. WHAT THE H*LL SAMSUNG! Ever since the last update it is virtually impossible to connect my phone to the printer.

5. Checked all router settings, disabled all security features on the phone, this app still won't see the printer, even though it's on the same network and I managed to get it connected to three editions of Windows and several Linuxes.

6. I could connect my SM-N900P to my Samsung ML-2850 wireless printer with no issues ever.

7. (I tried using both Android 9 and 10 - same issue)Latest update is USELESS if you want to scan to PDF, and save the image on anything other than the app.

8. I think its time to look into other printing options, because either the printer or the app really blow.There's a bug with the version updated around Nov.

9. 2019 where scanned pdf files have nothing but blank pages, which makes the scanner unusable or useless.

10. It seems I always end up bringing out my laptop and connecting it with a printer cable in order to print a document.

11. I needed to print something urgently for an upcoming exam, but I was refrained from doing so because of this faulty app.I've a Samsung Xpress m2070fw.

Steps to Troubleshoot & Fix Samsung Issues

1. Fix Samsung Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Samsung: Restarting the app will resolve most errors.
  2. Update the Samsung App. Here is how:
    1. On Android goto PlayStore » Search for "Samsung" » Open Samsung Mobile Print » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Samsung » click "UPDATE".
  3. Clear Samsung Mobile Print app cache: Clearing cached data will force your app to retrieve the latest data directly from Samsung servers.
    1. On Android, goto Settings » Apps » Select "Samsung Mobile Print" » click Storage » click "Clear Cache".
  4. Check Samsung app permissions. If any of these permissions required to use your device's features are disenabled, Samsung might not work.
  5. Uninstall and reinstall Samsung. If nothing else has worked, completely uninstall Samsung then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Samsung not working


2. Fix Samsung Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Samsung be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Samsung not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Samsung may not be able to connect to the Internet when running in the background.

Reported Issues

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