Published by Gannett on Oct 9, 2024

contact Knoxville News Chat with our AI-based Knoxville News Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Knoxville News?



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Why chat with our AI Knoxville News Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Knoxville News.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. The previous app worked.Account Management setting includes, Sign out and Subscribe... REALLY? Not that it's difficult to navigate the app... There's no navigation outside the articles!It constantly blocks content saying I have to subscribe, yet I have an account and they take my money every month.

2. How clever! How aggravating when I'm already paying $70 per month for reading content laden with ads.Stories that aren't marked as subscriber only are being put behind a "Become a subscriber to read more!" paywall.

3. I am receiving various error messages and cannot sign in and read the articles I'm paying for through my N-S subscription.

4. You used to be able to navigate directly to the stories to read them once they popped up in your notifications bar but now if you read more than a few stories a week/month you are blocked by the app unless you "Choose To Become A Subscriber", which is really NOT a choice behind a pay model.

5. Then, the local Knoxville News office sends me an additional bill for $9.99/mo and they do not acknowledge this subscription.

6. I almost canceled instead of renewing because it took so long and had to repeat my address and credit card number so many times I thought I was being scammed.

7. Unwilling to pay for a subscription because of previous user experience, and experiences of other users as detailed by the reviews.This app doesn't work.

8. If the app isn't fixed ASAP I will cancel my paid subscription and delete the app.This app could be a hoax and/or scam.

9. PREVIOUS: For the last few weeks the app makes me to have to sign in every day because it does not keep me signed in.

10. then start asking a bunch of questions for name, address, credit card number, etc.

11. At the beginning of January, I got a note in the app that said I needed to subscribe now through Google Play so I did for a year.

Steps to Troubleshoot & Fix Knoxville News Issues

1. Fix Knoxville News Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Knoxville News: Restarting the app will resolve most errors.
  2. Update the Knoxville News App. Here is how:
    1. On Android goto PlayStore » Search for "Knoxville News" » Open Knoxville News » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Knoxville News » click "UPDATE".
  3. Clear Knoxville News app cache: Clearing cached data will force your app to retrieve the latest data directly from Knoxville News servers.
    1. On Android, goto Settings » Apps » Select "Knoxville News" » click Storage » click "Clear Cache".
  4. Check Knoxville News app permissions. If any of these permissions required to use your device's features are disenabled, Knoxville News might not work.
  5. Uninstall and reinstall Knoxville News. If nothing else has worked, completely uninstall Knoxville News then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Knoxville News not working


2. Fix Knoxville News Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Knoxville News be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Knoxville News not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Knoxville News may not be able to connect to the Internet when running in the background.

Reported Issues

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