Contact The Mercury News e-Edition Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of The Mercury News e-Edition.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. It doesn't seem to download the paper (though it says it has) and so if you don't finish reading one sitting, it won't remember where you left off/ have to wait to open again/ won't be able to access if you lose connection.

2. The 7/2020 update is so improved! No longer crashes 3 times per issue, and the graphics and page presentations work perfectly.

3. Swiping left/right will maintain full page view.Previous version: App hangs, flickers, and crashes.

4. Tip: Page navigation is better if you first pinch the page, bringing up the menu at top where there's an icon which looks like two pages side-by-side.

5. Default viewing mode is half-page, forcing readers to close the bottom page browser every time.

6. Tap that and it changes to a single page then the paper will be displayed as a full page (at least on my tablet).

7. The newspaper needs to be set up as an Online Edition, and not just stringing together screenshots of the print newspaper, which is awkward and seems like more work.The May 5th update is very buggy.

8. Instead of a page zoom button in the lower right corner, now you must pinch/zoom on every page.

9. The apple version is 1000 times more superior and does not have the same issues.I like having the actual paper to review instead of article links.

10. Going to the next page resets the view! At least when old one crashed, it reopened where you were.

11. -Cannot zoom into a story/picture/comic? So makes it hard to read small text inside a picture or puzzle, e.g., Word Jumble.

1. Fix The Mercury News e-Edition Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart The Mercury News e-Edition: Restarting the app will resolve most errors.
2. Update the The Mercury News e-Edition App. Here is how:
   1. On Android goto PlayStore » Search for "The Mercury News e-Edition" » Open The Mercury News e-Edition » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for The Mercury News e-Edition » click "UPDATE".
3. Clear The Mercury News e-Edition app cache: Clearing cached data will force your app to retrieve the latest data directly from The Mercury News e-Edition servers.
   1. On Android, goto Settings » Apps » Select "The Mercury News e-Edition" » click Storage » click "Clear Cache".
4. Check The Mercury News e-Edition app permissions. If any of these permissions required to use your device's features are disenabled, The Mercury News e-Edition might not work.
5. Uninstall and reinstall The Mercury News e-Edition. If nothing else has worked, completely uninstall The Mercury News e-Edition then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing The Mercury News e-Edition not working

2. Fix The Mercury News e-Edition Server issues & Internet Connection

1. Check network connection: An unstable Internet will make The Mercury News e-Edition be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to The Mercury News e-Edition not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, The Mercury News e-Edition may not be able to connect to the Internet when running in the background.