Published by Samsung Electronics America on Apr 18, 2023

Report an issue with SAMSUNG RM AGENT 2020.
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Why should I report an Issue with SAMSUNG RM AGENT 2020?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
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1. This application is intended solely for SAMSUNG retail display devices. \nDO NOT PROCEED unless you are an employee of an authorized partner of SAMSUNG. \nAdditionally, this application has the capability to download and install a version of SAMSUNG RETAIL MODE APP based on the device model. \nIn order to carry out this function, the application will request the user\'s consent before proceeding with the installation of downloaded application. \n\nBy using this application, the user agrees to these terms and conditions and takes full responsibility for any consequences arising from the use of this application.

SAMSUNG RM AGENT 2020 Customer Insights

1. When installed on the A11, it says that it only works with Samsung phones and gives option to uninstall.It keeps telling us that the Samsung Galaxy A11 and A21 are not Samsung devices.

2. As I currently have no SEA agent assigned to my store, this is very frustrating.Works great, several called out incompatibility with entry level devices, I always assumed the A0x's just didn't have the resources to handle it.

3. But everything I've seen this year has handled it fine.It keeps telling me that my device isn't a demo but it is- not sure how to fix this.

4. Samsung provided us a different demo (screen saver) for those devices.

5. It's been 4 days now and it's still doing it.Great for most retail Samsung devices.

6. Unable to install demo mode for store demo because of this.this applications does in fact contain not 1 but rather 3 ways to get new shoes so it is a very good deal.

7. I have signed out and back in on a separate Samsung device and it worked fine.

8. Hopefully it's fixed soon!Keeps saying the A21 is not a Samsung device.

9. I have also contacted the email for the app developer and the address doesn't exist as the email comes back every time as not able to deliver.

10. When logging in, the device says my password is incorrect every time.

11. Retail mode has always worked well for me.

Steps to Troubleshoot & Fix SAMSUNG RM AGENT 2020 Issues

1. Fix SAMSUNG RM AGENT 2020 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart SAMSUNG RM AGENT 2020: Restarting the app will resolve most errors.
  2. Update the SAMSUNG RM AGENT 2020 App. Here is how:
    1. On Android goto PlayStore » Search for "SAMSUNG RM AGENT 2020" » Open SAMSUNG RM AGENT 2020 » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SAMSUNG RM AGENT 2020 » click "UPDATE".
  3. Clear SAMSUNG RM AGENT 2020 app cache: Clearing cached data will force your app to retrieve the latest data directly from SAMSUNG RM AGENT 2020 servers.
    1. On Android, goto Settings » Apps » Select "SAMSUNG RM AGENT 2020" » click Storage » click "Clear Cache".
  4. Check SAMSUNG RM AGENT 2020 app permissions. If any of these permissions required to use your device's features are disenabled, SAMSUNG RM AGENT 2020 might not work.
  5. Uninstall and reinstall SAMSUNG RM AGENT 2020. If nothing else has worked, completely uninstall SAMSUNG RM AGENT 2020 then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SAMSUNG RM AGENT 2020 not working

2. Fix SAMSUNG RM AGENT 2020 Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make SAMSUNG RM AGENT 2020 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SAMSUNG RM AGENT 2020 not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SAMSUNG RM AGENT 2020 may not be able to connect to the Internet when running in the background.

Reported Issues