Contact Pocket On the Go Customer Service

Why should I report an Issue with Pocket On the Go?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Salty Peak Distribution to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The app seemed awesome, until I can't get into it.New update won't let us log in and customer service hasn't been helpful and all my account information on life science's website has been wiped out.

2. Can you fix this issue asap!I love this app, even though it is outdated and not updated at all it still contains really great information and it's available on my phone which is ideal.

3. Customer service was easy to work with and the update was timely.I'm giving a 2 based on referral from others... BUT... I cannot open the app.

4. Update: When I first purchased this app, I was able to download it and log in, but it would crash every time I tried to open any of the menu options, which was a huge disappointmenr.

5. It's asking for log-in information I obviously do not have as I have just downloaded it and I'm trying to open it for the VERY first time.

6. It will be nice to be able to have access when carrying the book isn't practical.I have been using this App for almost 2 years with no problems.

7. After several months, I decided to try re-download it and try again and it works beautifully now! I use my Pocket Reference all of the time, but it means carrying the book with me everywhere I go.

8. I hope the app will improve in the future.Great app once again! They've rolled out an update for the newer Android devices and the app will open and function instead of crashing.

9. I wouldn't mind paying a one time or even a monthly fee to have an app that has updated oil and product information.

10. HOWEVER: can't get into it anymore! Asking for a email and password, won't accept the one I have written down and gives No Option to recover or change the password.

11. I have called customer service and I still have the same issues.Sucky! Won't let me change my password.

1. Fix Pocket On the Go Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Pocket On the Go: Restarting the app will resolve most errors.
2. Update the Pocket On the Go App. Here is how:
   1. On Android goto PlayStore » Search for "Pocket On the Go" » Open Pocket On the Go » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pocket On the Go » click "UPDATE".
3. Clear Pocket On the Go app cache: Clearing cached data will force your app to retrieve the latest data directly from Pocket On the Go servers.
   1. On Android, goto Settings » Apps » Select "Pocket On the Go" » click Storage » click "Clear Cache".
4. Check Pocket On the Go app permissions. If any of these permissions required to use your device's features are disenabled, Pocket On the Go might not work.
5. Uninstall and reinstall Pocket On the Go. If nothing else has worked, completely uninstall Pocket On the Go then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Pocket On the Go not working

2. Fix Pocket On the Go Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Pocket On the Go be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Pocket On the Go not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Pocket On the Go may not be able to connect to the Internet when running in the background.