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Contact RTHK Memory (歲月‧港台) Customer Service
Published by rthk.hk
Report an issue with RTHK Memory (歲月‧港台).
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Why should I report an Issue with RTHK Memory (歲月‧港台)?
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RTHK Memory (歲月‧港台) Customer Insights
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Steps to Troubleshoot & Fix RTHK Memory (歲月‧港台) Issues
1. Fix RTHK Memory (歲月‧港台) Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart RTHK Memory (歲月‧港台): Restarting the app will resolve most errors.
- Update the RTHK Memory (歲月‧港台) App. Here is how:
- On Android goto PlayStore » Search for "RTHK Memory (歲月‧港台)" » Open RTHK Memory (歲月‧港台) » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for RTHK Memory (歲月‧港台) » click "UPDATE".
- Clear RTHK Memory (歲月‧港台) app cache: Clearing cached data will force your app to retrieve the latest data directly from RTHK Memory (歲月‧港台) servers.
- On Android, goto Settings » Apps » Select "RTHK Memory (歲月‧港台)" » click Storage » click "Clear Cache".
- Check RTHK Memory (歲月‧港台) app permissions. If any of these permissions required to use your device's features are disenabled, RTHK Memory (歲月‧港台) might not work.
- Uninstall and reinstall RTHK Memory (歲月‧港台). If nothing else has worked, completely uninstall RTHK Memory (歲月‧港台) then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing RTHK Memory (歲月‧港台) not working
2. Fix RTHK Memory (歲月‧港台) Server issues & Internet Connection
- Check network connection: An unstable Internet will make RTHK Memory (歲月‧港台) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to RTHK Memory (歲月‧港台) not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, RTHK Memory (歲月‧港台) may not be able to connect to the Internet when running in the background.
