Published by Route App LLC on Mar 8, 2024

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Why should I report an Issue with Route: Package Tracker?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Route App LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Route: Package Tracker

1. Real-time push notifications - Route syncs in real-time with shipping carriers like FedEx, UPS and USPS to provide shipping updates that keep you informed from the minute you checkout until your package arrives safely on your doorstep.

2. Route seamlessly connects to every online order and makes package tracking a breeze.

3. Route connects with millions of online stores and over 600 shipping carriers worldwide, including Amazon, FedEx, UPS, USPS, DHL, and more.

4. Now you can visually track your package’s journey from checkout to doorstep, review previous online orders and handle delivery issues (lost, stolen, damaged) all in one app.

5. Route is the premier package tracker for all of your online orders.

6. The Route App brings package tracking and delivery to life.

7. Route automatically stores and organizes every order (including Amazon) for quick review and reorders.

8. Track every order automatically by connecting your emails to Route.

9. Curated Product Discovery - Find the next brand you’ll fall in love with in Route Discover. No more knock-offs.

10. File a claim in one click from one of our 11,000+ merchant partners and let Route handle the rest.

11. Universal order history - Gone are the days of digging through emails to find old online purchases.

Route Customer Insights

1. I guess it's good to communicate tracking numbers if confirmation emails aren't sent from the company/person you're buying from, but even those are unreliable.This app simply does nothing, it asks for permission for everything then doesn't track orders, doesn't even tell you which carrier your package is using, won't link accounts no matter how many times you confirm the permissions, it simply doesn't work.

2. Save yourself the time and headache and just paste the tracking number in the carrier tracking its the same thing as this app but better, faster, and less hassle.Sometimes it works, but most other times it doesn't update tracking in a reasonable time, and I don't see a way to refresh an order so it can be better checked without having to just copy and paste the tracking number elsewhere.

3. Highly recommend this app to keep track of orders, especially if you order things that take a very long time to ship or arrive.Was forced to download this to track a purchase so we were already off to a bad start, but there is some value here.

4. When you want to correct it, for example to have your correct destination town rather than one 2000 miles away with the same name, you just get a "thanks for the feedback"! Also doesn't play nice with Amazon.It won't let me join with a Google account without permission to read all my emails.

5. The thing I'm embarrassed to admit but is the real reason I love this app, if something is delayed and I forget about it Route doesn't and it makes it easier to follow up.I am a person that orders things a lot.

6. Having nothing would be better than this because if I was given a FedEx or USPS tracking number I could at least look it up myself to get a sense for where my order is.

7. The 1st tracking number that showed up on my order (thankfully, I saved it) gave me the right tracking on USPS.

8. I found it easier to track through the FedEx website (which was also terrible) and, even though it's supposed to show up where it is on the map when it's out for delivery, it hasn't moved all morning, so I'm pretty sure that doesn't work either.

9. I hope it shows up.I had the route tracking tacked on to a purchase I made even though I didn't want it and what a waste of 4 dollars.

10. Then, the app showed a different tracking number, which showed a totally different delivery date.

11. It fails saying "tracking number already connected to order".

Steps to Troubleshoot & Fix Route Issues

1. Fix Route Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Route: Restarting the app will resolve most errors.
  2. Update the Route App. Here is how:
    1. On Android goto PlayStore » Search for "Route" » Open Route: Package Tracker » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Route » click "UPDATE".
  3. Clear Route: Package Tracker app cache: Clearing cached data will force your app to retrieve the latest data directly from Route servers.
    1. On Android, goto Settings » Apps » Select "Route: Package Tracker" » click Storage » click "Clear Cache".
  4. Check Route app permissions. If any of these permissions required to use your device's features are disenabled, Route might not work.
  5. Uninstall and reinstall Route. If nothing else has worked, completely uninstall Route then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Route not working


2. Fix Route Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Route be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Route not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Route may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I haven’t received my package yet because casetify hasn’t even shipped it yet and they said I would of gotten it between the 9-20 but they haven’t even sent it to the usps postal first class mail

    — by Charis Arellano 2 years ago