1. still when trying to open any video it is showing subscription error..very annoying, deployed in prod with this critical bug, really? same kind of problem is reported by many users already.dropped mail to customer service with invoice still no reply,not activated manually even.. Don't subscribeI have had a great experience with DWM! I took quite a few classes with them, and plan to take on more! I love dancing, and this has become among the best few ways to converge my energies! Love the variety and the quality! Super friendly customer care as well!I was having an issue while opening the tutorial.
2. I am not being able to view a single session, even after paying for the annual subscription.I really love this app and the variety or dance styles and skill levels included, but I'm pretty disappointed that they've been removing some older content without notice.
3. just a small suggestion there should be an option of adding your favourite dance into favourites so that it is easy for us to find otherwise we have to again find the song that we are learning.My subscription is renewed but whenever I start playing a video I get an error message "you need to subscribe to watch this course".
4. Want to turn off auto renewal and have written so many times to discontinue auto renewal of subscription but haven't heard back (strangely the app doesn't have any feature to unsubscribe) Wonderful money making gimmick! And there is no customer helpline number either.
5. A suggestion: maybe have an archive of older lessons on the DWM website? Or allow subscribers to download lessons for personal use? It's really disheartening, as a paying subscriber and dance enthusiast, to have content disappear without warning.Crashing issue is resolved.
6. Thank you so much support team and the whole DWM team.Hola Señora I just can't say...I mean...this app is great, it has content, but sometimes it gets stuck... I mean that's not because the app has problem but due to my internet connection which is significantly low due to the area.
7. content is really good though.. customer care is unresponsive.. subscription completed, enrollment done for a course.
8. Plus TURN IT OFF for me! I regret having subscribed and dont ever intend using the app.Its a really wonderful experience learning from the amazing choreographers.
9. I paid for the subscription on the website, but when i am opening the same profile in the app, it doesn't recognise, and is asking for fresh subscription.
10. Also goals for going to next level is shown but no such supporting activities is reflectingNot a good experience with app..very poor performance wise.
11. It was a great help from them as I was so depressed because I wasn't able to practice my dance.
Dear DWM, It is very annoying that I am not able to contact anyone over the phone nor chat with anyone in regards to my problem. Whenever I try to login, your system asks me to sign up with my email and then asks me to enter OTP sent to my email. but I never receive any OTP. I did not sign up for mulitple months. It was only one month trial but you guys keeps me charging which is not correct. Either change the method how international audience can communicate or please respond in timely fashion.
KINDLY CANCEL MY SUBCRIPTION. THIS IS THE SECOND MESSAGE I AM SENDING , ALSO REFUND MY LAST MONTH SUBSCRIPTION AS I DID NOT AUTHORIZED IT. EMAIL ME BACK ASAP
I want to cancel my subscription of DANCEWITHMADHURI