Contact Razor Micromobility Customer Service

Why should I report an Issue with Razor Micromobility?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Razor USA to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Commuting just became a lot easier -- trips for coffee, shopping, entertainment, using public transit, or just visiting with friends are now simple, convenient, and accessible.

2. Since 2000, Razor has been the global leader in scooters, and over that time we've made millions of electric scooters.

3. The Razor Micromobility app allows you to ride electric scooters and ebikes virtually anywhere around your community.

4. You can simply find a scooter or ebike near you, scan the code, and you're off!

5. You can pick them up and drop them off wherever it's most convenient for you.

6. That's why our scooter offers a great, fun and comfortable ride for wherever you're heading.

1. Give this app a try I'm sure you'll have a great time!I have not scooted on a Razor yet; haven't been able to because they're either low battery, or after I scan the QR code, I get a instant notification saying, "Scooter Not In Range, Make sure you are near the vehicle and try again." Really?? How was I able to scan the code if it's 'not in range'? Doesn't make any sense.

2. Secondly there is no pause ride feature which would be highly beneficial if you chose to step away from the scooter for several minutes and not get charged and that brings me to my last problem which is a $25 fee for parking"out of the area"Service Cost Exceeds Value For Short Trips.

3. Scooters are very quiet and smooth though.Reasonably fast! A lot of them and they look sturdier, except the wheels maybe over time might wear out but the rest of the scooter looks well built.

4. Maybe its just my crappy phone Idk but the scooters are the best the app just sucks sometimesFirst off the scooter has no real power to it so you won't be accelerating until you're downhill.

5. Also, there were never any scooters anywhere near me and I live in the middle of the city.When you have to make a quick trip the Razor app is the way to go.

6. I keep getting a message that the scooter is not in range when I'm scanning the barcode right off the scooter im trying to use.

7. Stupid, as there is no reason to have to use bluetooth for a GPS location, let alone to use any other scooter.

8. Unlike others which are a lengthy setup, the Razor app is makes taking your first ride a breeze.

9. Just took my first trip, 5 blocks to grocery, and the cost was 2.36. Uber's cheaper.

10. First one I tried didn't pair but support canceled the charge in 2 minutes.

11. I understand regulations change but I wasn't notified that I was entering this type of zone, and the map did not clearly indicate this until I was ready to park well over a mile into the zone.

1. Fix Razor Micromobility Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Razor Micromobility: Restarting the app will resolve most errors.
2. Update the Razor Micromobility App. Here is how:
   1. On Android goto PlayStore » Search for "Razor Micromobility" » Open Razor Micromobility » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Razor Micromobility » click "UPDATE".
3. Clear Razor Micromobility app cache: Clearing cached data will force your app to retrieve the latest data directly from Razor Micromobility servers.
   1. On Android, goto Settings » Apps » Select "Razor Micromobility" » click Storage » click "Clear Cache".
4. Check Razor Micromobility app permissions. If any of these permissions required to use your device's features are disenabled, Razor Micromobility might not work.
5. Uninstall and reinstall Razor Micromobility. If nothing else has worked, completely uninstall Razor Micromobility then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Razor Micromobility not working

2. Fix Razor Micromobility Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Razor Micromobility be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Razor Micromobility not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Razor Micromobility may not be able to connect to the Internet when running in the background.