Published by Rainway, Inc.

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Rainway?



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Why chat with our AI Rainway Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Rainway.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Giving options like analog sticks with fixed positions, changing button sizes and positions, choosing the buttons you want to use, and transparency values would make this a 5 for me.I've been using every game-streaming app I've ever heard of to find the best one.

2. On mobile, remote desktop needs improvement overall; the stream is generally slower, the mobile interface needs a cursor option, there isn't a comma on the mobile keyboard, etc.

3. I'd really like to see a vibration feature tooIt works well with good internet like I'm playing high quality mobile ports of these games.

4. How am suppossed I to know what all the touch controls are? After a while, I find out that long pressing counts as right mouse button click.

5. But (this is on all platforms) it doesn't drop packets when the connection slows down, so it has to catch up rendering every frame causing massive latency.

6. Specifically, I use touch screen in all the games I play, not the on-screen controller.

7. There is no way to change touch screen to be the default setting.

8. Fixing this issue would go a long way to making this a five-star app.When you have a solid Internet connection and a controller, nothing beats this.

9. The UI looks and works great and is offering a bit of what other streaming apps aren't.

10. Controller inputs available on the touch screen are very limited however.

11. But the rmb click doesn't work if pressed too long and vice versa 😬 Option to reconfigure the rmb would be a blessing.

Steps to Troubleshoot & Fix Rainway Issues

1. Fix Rainway Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Rainway: Restarting the app will resolve most errors.
  2. Update the Rainway App. Here is how:
    1. On Android goto PlayStore » Search for "Rainway" » Open Rainway » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Rainway » click "UPDATE".
  3. Clear Rainway app cache: Clearing cached data will force your app to retrieve the latest data directly from Rainway servers.
    1. On Android, goto Settings » Apps » Select "Rainway" » click Storage » click "Clear Cache".
  4. Check Rainway app permissions. If any of these permissions required to use your device's features are disenabled, Rainway might not work.
  5. Uninstall and reinstall Rainway. If nothing else has worked, completely uninstall Rainway then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Rainway not working


2. Fix Rainway Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Rainway be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Rainway not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Rainway may not be able to connect to the Internet when running in the background.

Reported Issues

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