Published by Radio France

contact France Culture - actu, savoirs, podcasts & radio Chat with our AI-based France Culture Support
Avatar
Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with France Culture?



characters left:

Why chat with our AI France Culture Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of France Culture.
  3. Skip support wait times and emailing back and forth. Get help immediately.



What users are saying

1. Rien à voir avec l'app France Inter.Le contrôle de lecture sur l'écran de verrouillage ne fonctionne pas, la reprise de lecture suite à une coupure réseau ou un changement de réseau nécessite souvent un passage en mode avion ou un redémarrage du téléphone.Être RGPD c'est justement ne pas afficher une popup qui dit que utilisateur va se faire spoiler sa vie privée SANS ALTERNATIVE pour continuer à utiliser le service.

2. Pourtant le son etait bon meme sans HD avant! L'app n'a jamais supporte lesvtransitions entre Wifi et 4G, le bouton HD me permettait aussi de faire un reset pour redemarrer sur le nouveau reseau.

3. I may be crashing next.Hi I'm a big fan of France Culture it one of the best Radio station with super podcast and eventsThis app needs a lot of technical work.Son tres mauvais depuis que le bouton HD a disparu.

4. If you click on podcasts, it redirects you to google play, if you click on all the programmes, it redirects you on their website with your browser... lol.Keeps crashing.

5. The app is ok and now podcasts are available through the app Radio France, which appears to work well.

6. Maintenant c'est impossible.Une montagne de podcasts!Pénible sur un tél mobile Ce n'est pas une app.

7. Thanks a lot ! One remaining issue though is that it does not appear possible to put notificatikns off.Very bad.

8. Je dois passer par Chrome pour tout.

9. Had to restart it 15 times last time.

10. When I'm driving it gets dangerous.

11. The app doesnt help for nothing.

Steps to Troubleshoot & Fix France Culture Issues

1. Fix France Culture Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart France Culture: Restarting the app will resolve most errors.
  2. Update the France Culture App. Here is how:
    1. On Android goto PlayStore » Search for "France Culture" » Open France Culture - actu, savoirs, podcasts & radio » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for France Culture » click "UPDATE".
  3. Clear France Culture - actu, savoirs, podcasts & radio app cache: Clearing cached data will force your app to retrieve the latest data directly from France Culture servers.
    1. On Android, goto Settings » Apps » Select "France Culture - actu, savoirs, podcasts & radio" » click Storage » click "Clear Cache".
  4. Check France Culture app permissions. If any of these permissions required to use your device's features are disenabled, France Culture might not work.
  5. Uninstall and reinstall France Culture. If nothing else has worked, completely uninstall France Culture then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing France Culture not working


2. Fix France Culture Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make France Culture be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to France Culture not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, France Culture may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!