Contact Pura Customer Service

Why should I report an Issue with Pura?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Pura to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Paired with our smart diffuser and premium smart scents, the Pura app allows you to control, customize and personalize your fragrance experience—all from your phone.

2. Get the best scenting experience possible with Pura’s smart fragrance diffusers for your home and car.

3. Simply plug in your diffuser, set it up in the app, and let high-end, clean fragrance enhance every space and mood.

4. The Pura app allows you to control scent intensity, diffusion time with custom schedules and timers, ambient light colors, and has an optional away mode.

1. I have not used the option to turn the scent off when I leave, so I can't give any remarks on if that works or the radius.When I 1st installed the app I was able to create a schedule with my devices.

2. Both of my Puras were great for 6 months and this is just the first in a string of issues (nightlight stopped working on one, the other wouldn't recognize when I had a scent in).

3. I would like to see as much attention put into the app development as in the scent selection.So convenient! I love that you can schedule times for the scents to come on & go off.

4. You also have the option to turn on & off the night light & change colors! I haven't had any issues thus far with the app & it's been very easy to use.

5. So I'm only able to turn on 1 scent instead of scheduling both scents.

6. I LOVE Puras, but not sure if it's worth the trouble.When I first bought the pura, it worked fine.

7. Note: we have a smart home with very well connected wi-fi in all rooms.I really liked my Pura at first, but with the app always being so flaky, it's not worth it.

8. I love the safe scents and the idea of a smart diffuser, but I'm officially fed up.

9. Customer support has not been helpful in the past either, so I'm reluctant to reach out.App is buggy and won't allow Pura to function.

10. Diffuser would still put out scent, but now the diffuser won't work either and it's flashing red.

11. It's disappointing and way too expensive.Great Scents and Great Concept! However, the app needs some help.

1. Fix Pura Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Pura: Restarting the app will resolve most errors.
2. Update the Pura App. Here is how:
   1. On Android goto PlayStore » Search for "Pura" » Open Pura » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pura » click "UPDATE".
3. Clear Pura app cache: Clearing cached data will force your app to retrieve the latest data directly from Pura servers.
   1. On Android, goto Settings » Apps » Select "Pura" » click Storage » click "Clear Cache".
4. Check Pura app permissions. If any of these permissions required to use your device's features are disenabled, Pura might not work.
5. Uninstall and reinstall Pura. If nothing else has worked, completely uninstall Pura then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Pura not working

2. Fix Pura Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Pura be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Pura not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Pura may not be able to connect to the Internet when running in the background.