Contact Picolo drinking game Customer Service

Hello, I cancelled my subscription through my Apple ID a few days ago but still got charged today (March 13th) 4.99 (the weekly subscription). I would like to know if it’s possible to check that my account is not subscribed anymore and If possible a refund. But im mainly concerned for the confirmation that I unsubscribed. Thank you

I was charged weekly for this app when I had canceled it so long ago. I need a refund immediately thanks.

Hi i thought i had cancelled my prescription with piccolo but turns out i hadn’t, however i haven’t used the game because i’m not satisfied with it. Please may i get a refund to the account i was charged at

Dear Picolo Support Team,

I am writing to bring to your attention an issue regarding unauthorized charges and to request a refund for these charges.

Recently, I discovered that I have been charged $4.50 a week for a premium subscription to the Picolo app since July 2021. To the best of my knowledge, I never signed up for a subscription, nor did I use the app during this time. In fact, I deleted the app shortly after downloading it and have only just re-installed it to investigate these charges.

Upon re-installing the app, I discovered that despite having been charged for a premium subscription for months, I do not actually have access to the premium features. As I did not knowingly sign up for the subscription and have no interest in retaining it, I am formally requesting a full refund for all charges incurred since July 2021.

I understand that mistakes can happen, and I am hopeful that we can resolve this issue amicably. However, I want to make it clear that I am prepared to take legal action if necessary to recover the funds that were improperly charged to my account.

I kindly ask that you investigate this matter promptly and refund the charges to the original payment method as soon as possible. Please also ensure that any active subscriptions associated with my account are canceled immediately to prevent further charges.


Sincerely,

Loris Podevyn

Good afternoon,
I had downloaded the Picolo Party game to try out for a night and it said “Free for 3 days, then $4.49 per week” and I deleted it right after playing it and I am receiving a bill on my bank account for the game when it was deleted way before the 3 days. I am wondering if I can get a refund due to me only having $5.71 in my account hence is to why I downloaded it then soon after deleted it because it said free for 3 days. Thank you and have a great weekend!

Hi,
In the beginning of 2021 I activated family sharing with my mom since both of us had apple products and I needed a specific app which she had bought already. I was confronted with some concerns of my mom last week when she told me that she discovered some payments that had been done throughout 2021 and 2022. 4,99 had been deducted from her Paypal account multiple times a month and she called apple support to get more information on it. Turns out It was nothing that my mom purchased, it was mine. I accidentally started a subscription and my mom payed for it for over a year. I'm talking about an amount of 4,99 weekly that I definitely did not want my mother or myself to pay for. The total adds up to €224,55.
I'm kindly asking you to please help me out in this situation. My mother never wanted to pay for this and she never realised she was actually paying for it since she often buys sheet music and if she did realise she was paying for it I would have stopped it right away. But i'm just finding out about it now when the last payment was done on the 28th of 2022. The order ID on the last payment was: MMW7ZNTYL6 and it was billed to Monica Millar.
I really hope to hear from you soon.

Kind regards,
Rosa Tieman🌹

Dear Picolo,
I didn’t purchase your game but because of a glitch on Apple it has charged me, I would like to speak to someone about a refund of the app.
Thank you

I’ve been charged 4.79$ a WEEK (60$) and I never signed up for it. It was never advertised when downloading the app and I want my money back. I’m 19 this is like 2 weeks of food. Please help me ! This is ridiculous

Hello, I bought the 6$ for one week package and I thought it was going to unsubscribe me after a week. Then I thought I unsubscribed and I deleted the app. Then I see that I have been charged 60$ for an app I don’t use. If I could be refunded (other then the one time I did use it) that would be great.

Hi! I downloaded picolo and a 3-day free trial period came up so I "paid" as it would be free but i was still deducted SEK 55. So it would be nice to get a refund!
Sincerely. Hedda

I’ve been charged 4.79$ a WEEK and I never signed up for it. It was never advertised when downloading the app and I want my money back.

Hallo,
ich habe letztes Monat mein Abo gekündigt, mir wurde aber trotzdem das darauf folgende Monat verrechnet, ich möchte Sie hiermit bitten um eine Bestätigung das mein Abo nun wirklich gekündigt ist (ich habe alle Schritt zur Kündigung ihres Abos verfolgt). Ich bräuchte bitte eine schriftliche Bestätigung.
MfG,
Theresa Neugebauer

hello I was charged while I do not use the application. I had downloaded the application several months ago but I deleted it immediately. I connected my prepaid credit card to make the payment for my license and I am blocked because you charged me for an application that I did not use. I want to be refunded please

I cancelled my subscription and I’m still being charged for it.

Hi,

I have tried the game one night and did not like it. There were racist questions. I canceled right away so I was still in the free trial. I got charged today!

I want to be refunded. Thanks.

Dear Picolo,
I didn’t purchase your game but because of a glitch on Apple it has charged me, I would like to speak to someone about a refund of the app.
Thank you

Hello,

I want to stop the subscription but it does not seem possible from the app. Can you please tell me how to do it?

Kind regards,
Marco

Hi,

Hope you’re well. I emailing regarding a payment of £4.49 which I decided to look into. When I did I realised it was for piccolo subscription (a subscription I have no memory of subscribing too). It would appear since March 10th I have been charged £4.49 EVERY WEEK for the privilege. This is not something I have approved or asked for. The last time I used piccolo was many many years ago and was completely free.

This means since March 10th I have been charged a grand total of £107.76.

I am not sure how or why this has been happening, but I have ensured the ‘subscription' is now cancelled. Apple advised contacting you directly. Please can I ask for your help in processing a full refund. I don't think I can be expected to justify this amount of money, especially at at time like this, for a service I didn’t sign up for.

I look forward to hearing from you.

Kind Regards

Max

Sehr geehrte Damen und Herren,
nach monatelanger hoher Handyrechnung erfuhr ich heute, dass mir über ein halbes Jahr 20€/Monat für die Picoloapp auf der Handyrechnung verrechnet wurde, obwohl ich die App schon lange nicht mehr am Handy installiert habe. Absolut verwerflich, wenn man bedenkt, dass die App nicht mehr von mir benutzt wurde und Ihr als Anbieter auch die Betrunkenheit (da das nunmal ein Trinkspiel ist, was in alkoholhaltiger Gesellschaft konsumiert wird) der Benutzer*innen benutzt, um diese in eine Abofalle zu locken!!!! Beim Herunterladen wird man kaum darauf aufmerksam gemacht, dass 5€/Woche verrechnet werden, geschweige denn, dass dies auch berechnet wird, wenn diese nicht benutzt wird! In solch einem Falle wäre eine Rückerstattung dessen angemessen! Auch ein Hinweis darauf, dass das Abo im Hintergrund aktiv ist, obwohl die App nichtmal mehr am Handy installiert war, fehlt!!!!

Dear sir/madam,

I have been charged £4.49 for the past 4 weeks for a premium subscription service to Picolo that I never signed up for. I want to know how this happened and how I can get a full refund please.


Kind regards,


Shanna Cowan

Hello there,
I have your app which I used to use and remember only getting the ‘free’ app and I have never subscribed or upgraded anything.
It has recently come to my attention that money has been taken out of my account weekly for this app.
I have always spoken highly of this app, however after reading many reviews and having this happened to myself I now firstly demand a full refund and also for someone to review this or I will be taking it further. It is happening to too many people and it’s not ok.
Please contact me ASAP to arrange this refund.
Regards,
Lily smith

Hey guys could I get a refund for that money you took without permission.

Quiero cancelar la suscripción debido a que la hizo otra persona desde mi cuenta de Google Play

Hi,

I was surprised to find that I was charged £45 for the picolo subscription that I never asked for or used. I would like to arrange a refund, please could a member of your customer support get in contact with me to resolve this issue.

Thank you

Kind regards,

Anika.

Hi There,

Hope you are well.

I have just checked my transactions and I have been paying £4.49 per week for this app and I have never used it.

This has been taken out of my account since August 2020, so as you can imagine, I am the total is extremely high - roughly £220. I would like to request a full refund for a service I never knew I was paying for and have never used.

Please help, this is urgent.
Kind Regards
Georgia

Hi, I was surprised to find that I was charged £45 for the picolo subscription that I never asked for or used. I would like to arrange a refund, please could a member of your customer support get in contact with me.

Kind regards,

Anika

Hi I would just like to let you know that in your drinking game you give opptions to vote and you make the minorities drink. I don't think that's cool so I would prefer you make the majority drink thank you.

I want to be clear right away, I lost a lot of money on your app, without me knowing it. I never got a notification or anything. I had to work very hard to pay this money back to my parents. Would you please not ignore this and see what you can do? I have never used the app, but I have lost hundreds of euros.

I downloaded picalo and paid the subscription for one week, I then deleted the app after using it that one day. It has put me back onto the subscription without me doing it and has charged me for three weeks, I would like a refund as soon as possible. I am incredibly unhappy with this and would like it to be sorted asap.

In regards to your “virus” that says “you have Tourette’s syndrome. Whenever you shout a curse word, everyone has to shout it back.” And then the prompt that the person receiving this virus is “cured” is horribly offensive. Diagnosable disorders such as Tourette’s syndrome should not be the punchline to a joke on this app. It is also a misconception that all people with Tourette’s curse uncontrollably, and it is even worse to have a part of your game include mocking those who do. I would suggest you remove this prompt from your app because it is not only ableist but insensitive. Thanks !

Hi there, please refund me for charging me R79.99 a week for Piccolo. I downloaded the game and no payment methods or offers came up so I assumed it was free. Yesterday you charged me twice for it ? This has me extremely confused and I have lost over R400 already. Please can we sort this out ?

I have payed voor Picolo for 5 euro in the month, but I had payed for 5 euro in a week and thats not advertised! So I want my money back or at least 50%.

My account was Quintenenwessel@redacted

Hey,

I downloaded Picolo on Friday (30/04/2021) thinking that the game was free to play, however I have noticed my account has been charged today (03/05/2021). I wondered whether this charge could be refunded as I don't remember purchasing/signing up, and if so it would have been an accident. Apologies for the inconvenience.

Thank you in advance :)
Cailishea

Delete my account I can't afford it! Cancel my subscription please

Hola, por equivoco compré la aplicación de picolo, pensaba de poder hacer la prueba gratuita..
Puedo obtener un rembolso?
Compré desde mi cuenta app store inchesgianmarco@redacted

I have been getting charged $5.99/week for months now after cancelling my subscription back in October of last year.

Hi! I was unaware that you guys were taking $5 from me weekly when I rarely play this game. I need a refund. I am a struggling college student and cannot afford that. I was unaware that I was being charged.

Good evening,
We were actually playing with some friends, when we came to the question "what was the last movie you saw? The players who saw the same movie drink 2"
We were fighting about, does it have to be the same LAST movie, or a movie both of the players saw? (Not particullary the last one they saw)
Thank you verry much! :D

Hi,

I have just subscribed to the premium version for 1 week (£4.49) as I wanted to try the 3 days free trial it stated. I have cancelled the subscription immediately, however, I have still been charged the full £4.49. I would like this refunded if at all possible as I only wanted the 3 days free trial the app said I would receive before I subscribed

Many Thanks,

Connor Cain

Never intend to buy an app. Please do the refund asap! Plus there is no cancel subscription on my subscription screen!

Hello, my friends and I love your game and were wondering if there is any way you can provide how to make a deck of them? We want to make a deck with some of our inside jokes in it, we just don’t have the format to generate the names. Let me know and hope all is well! Thanks

I was offered a 3 days free trial with Picolo but was instantly charged £4.49. I require a refund for this transaction, I have read all terms and conditions and I am completely aware I’m entitled to this money back.

Je vous ai déjà envoyé 2 emails sur : sans aucun réponse
Le premier :
Bonjour,
J’ai pris l’abonnement premium picolo sans le vouloir. Comment puis-je faire pour annuler et revenir à la version gratuite du jeu ?
Bien à vous,
Flore
Le second :
Bonjour,
Je n'ai toujours pas de réponse, je continue à payer or que je ne veux PAS d'abonnement chez vous. J'aimerais une réponse IMMEDIATE et un remboursement.
Flore Bruers
Je n'ai aucune réponse et je commence à perdre patience. Veuillez annuler mon abonnement ou du moins m'indiquer comment faire car j'ai beau regarder sur votre application, rien ne permet de se désabonner.

I never intended to subscribe, and don't remember ever doing so, but I was charged a subscription fee of $4.49. Could I please get a refund. I haven't used picolo in over a year and I just used it briefly at a party one time.

To whom this may concern,
I’m outraged by the Piccollo app,
I came across a question in the game which said “would you rather be Chinese or smell like wet dog”
I believe this question to be extremely racist and vile and it should be removed from the game.
Regards.

i have been getting charged for the premium subscription when I never even signed up for it and have not even had the app downloaded until recently but I have been getting charged for over a year. This is not okay

Hi sorry if this is a repeat message I wasn’t notified if it came through - I downloaded your app and decided to pay £4.49 for a week subscription and only wanted to play it that night so didn’t do the monthly subscription I have now found out that I have been paying for it weekly which I didn’t sign up to please may you help me in getting a refund for the reoccurring payments I can see I am not the only one who has had this issue also

Hello, was wondering if this is a prompt in the game. "Have you ever been a business or finance major." I think our reader was making up prompts to target.

You have been charging me since September 2020 for a subscription I NEVER signed up for. I barely ever use your app and I do not have the money to waste on apps considering I’m a broke college student. I’m not sure how this happened and Apple can only refund me for charges of the past 60 days so I need you to refund me the rest.

I want to cancel subscription

hello so i downloded the app i don't like it and i wanted to ask you if you could stop taking moey from my account every week because it's very expensive and i don't want you the take the money i hope you can help me with my issue.

Ich würde gerne meinen Premium Account löschen.

Hi,

Many months ago I purchased your picolo app. It looked like the app cost €5 for a one time purchase, because I just wanted to use it for that night. Now I found out you have been charging me €5 per week. I was not aware of this, did not use the app after that night. I did not know I had this prescription every week with you. Please can I receive a refund, I am a student I can not miss this money please help. I feel terrible as this is a lot of money for me.

Hello,
I downloaded picolo about three weeks ago and I picked the free version of the app because I was only gonna play once. I then deleted the app but was still getting charged for the game. My family and I share an account and my dad is the one who reached out to me that we were getting the charges. I then downloaded the app again and canceled the membership. We then again got charged this week $5. I am annoyed that we got charged $15 for a game we did not even use but only once and I never agreed to paying $5 a week. I would very much like a refund please.

I have had the Picolo app for a long time now and have only used it a handful of times, so rarely ever. I was just notified that Picolo has been charging me $4.49 for months now for a premium subscription that I did not sign up for, nor did I consent to. I am honestly unsure as to how Picolo was even able to obtain my credit card information. I would appreciate feedback on how to resolve this issue and receive a refund for these charges.

The app has been taking £4.49 a month for the last two months for a membership I did not sign up for. Please could I have a refund? I have not used the app once in the last few months. As soon as I noticed the money being taken I cancelled my membership. Would be so grateful if you could issue a refund. Thanks

Dear picolo team,
As I played your drinking game the last few days, I had to recognize the women discriminating touch, many of the tasks and questions have.
How is it possible, that there are themed games named : „Mistakes, women do in a relationship“, or „Advantages of being a man“, while I haven‘t seen these questions related to the other gender in the approximate 6 hours of playing Picolo drinking game.
Another example would be the task for women to be a service force for the men and serve them everything they want, as well as the themed game „enumeration of kings in history“ - queens excluded.
Also, forcing women to drink their cup sizes in sips is disrespectful and reduces women to their bodies.
Since we have reached the 21st century, I believe that it‘s a big step backwards in the gender equality, women fought for, for so long.
Moreover, does §1 of the AGG (Allgemeines Gleichbehandlungsgesetz) in english- general equal treatment act forbid the discrimination and disadvantage of people because of their gender, race, sexuality...
§3 I AGG defines the discrimination more specifically, „eine unmittelbare Benachteiligung liegt vor, wenn eine Person wegen eines in §1 genannten Grundes eine weniger günstige Behandlung erfährt als eine andere Person in einer vergleichbaren Situation erfährt, erfahren hat oder erfahren würde.“ - It’s a discrimination, if a person receives a worse dealing than another person in the same situation - of the other gender in this case.
Picolo doesn‘t pursue any goal, which would justify the discrimination of women in the tasks and questions (§3 II AGG)
Last but not least §3 III AGG „Eine Belästigung ist eine Benachteiligung, wenn unerwünschte Verhaltensweisen, die mit einem in § 1 genannten Grund in Zusammenhang stehen, bezwecken oder bewirken, dass die Würde der betreffenden Person verletzt und ein von Einschüchterungen, Anfeindungen, Erniedrigungen, Entwürdigungen oder Beleidigungen gekennzeichnetes Umfeld geschaffen wird.“
If I personally, feel humiliated and degraded by serving my male friends, listening to their opionions of what mistakes women do in relationships, it’s my perfectly good right.

My only request to you is that you reconsider the tasks and questions and change them.

Best regards,
Pauline

Hi,
I am contacting you because my son installed the free Picolo Drinking Game app. Since all 5 people in my family have their Apple accounts linked to my credit card I didn’t notice this one charge of $4.76 for a few months. As it turns out I was being charged $4.76 each week since May. He signed up for the free version which somehow morphed into a premium version. After investigating this issue I had him cancel the subscription from his iPhone yesterday but I see a new charge today. What you are doing should be illegal!!! Please refund me my all my money…