Contact Fino Customer Service

Why should I report an Issue with Fino - Camera Lucida?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Petales to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Fino is a sketch app for everyone who loves to draw and all upcoming artists. • You can use our slice tool or the flicker options. • Use the drawing grid: More easily and accurately depict perspective to details or overall compositions. • Draw photo sections, to create a large picture. • A tripod or applicable stand, to hold your device for more elaborate works, is recommended.

2. Learn to draw with your photo as a digital drawing template in real time.

3. If you have any questions or suggestions, contact us: info. petales@gmail.

1. Every time I want to select a new picture to trace, the app needs to close completely and I have to go back in it... Other than that, it's really a good tracing tablet.Very nice app, lots of options to adjust everything to my liking for the best set up for me.

2. The blue arrow at the bottom of the app brings up a tool set that allows you to adjust the size, opacity, so you see through your photograph to the drawing below, and there's a bunch of other tools there as well.

3. Thank you developer(s)! Keep up the good work!Took a few minutes to figure it out but once I did it was a functional and easy app to apply to my work.

4. 1) Please add a feature to lock the display so that no accidental touch would adjust it, 2) perhaps offer the ability to save you settings for diffirent images so you can continue at a later time and 3) please add a tap-to-zoom feature to get high detail areas.

5. You can reduce opacity by sliding the arrow up and playing with the options that appear, and ultimately im satisfied as this product does exactly what i hoped it would.

6. You can reduce the picture's opacity to see your canvas or sketchbook paper where you want to draw or paint.

7. Also, it would be great if while tracing the app would keep the screen in place... It's difficult to hold the paper.

8. Took a moment to figure out that the focus worked best when my fingers were not in view and only my pencil tip and paper were in the focus area.

9. This is a tracing app and all the options can be found in the bottom of the screen where an ARROW is telling you to swipe up.

10. Be careful to secure the camera and the item you're transferring your picture to, if it moves out of place or the camera gets bumped it can be difficult to line it all back up.

11. As for me, I'm uninstalling, what's the point of keeping an app that wont even open.Took me about 4 seconds of guessing to figure it out.

1. Fix Fino Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Fino: Restarting the app will resolve most errors.
2. Update the Fino App. Here is how:
   1. On Android goto PlayStore » Search for "Fino" » Open Fino - Camera Lucida » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Fino » click "UPDATE".
3. Clear Fino - Camera Lucida app cache: Clearing cached data will force your app to retrieve the latest data directly from Fino servers.
   1. On Android, goto Settings » Apps » Select "Fino - Camera Lucida" » click Storage » click "Clear Cache".
4. Check Fino app permissions. If any of these permissions required to use your device's features are disenabled, Fino might not work.
5. Uninstall and reinstall Fino. If nothing else has worked, completely uninstall Fino then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Fino not working

2. Fix Fino Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Fino be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Fino not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Fino may not be able to connect to the Internet when running in the background.