Contact MOTU Customer Service

Why should I report an Issue with MOTU?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of City of Grand Rapids, Michigan to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I have an android phone so I'm not sure if Apple users expirence this too but it doesn't allow you to click on renew session once time is up you have to physically type it in again and hope that you remember all the numbers.

2. Worst of all, you are forced to pick the duration of your park - you can't start a timer and then end it when you're finished (like you can with other apps such as Parkmobile).The space number on the meter didn't work when input into the app.

3. Its very inconvenient and don't have time for all at!Let's see, EXTREMELY dated UI, hasn't been updated in months, plenty of bad reviews highlighting bugs, targets an Android version that's 4, almost 5 years old.

4. Funny how the only tickets I've ever gotten have been within 1 min.Garbage app - you can't see a map of the parking zones like other apps offer, and just parking a car requires more steps than other parking apps.

5. Very frustrating! I want to like this, I hope this gets fixed.I don't need a continuing notification after I've ended my parking session.Do not use this app.

6. Even as you're trying start the new session, down to the second, multiple times the app freezes, as in the back button and home button don't work and the only thing you can do is force shut off of your phone.

7. The city says, the meter has a time limit on it so your ticket is valid yet you paid the full time.

8. 👎👎Great concept and its easy to use, but the app won't launch while a parking session is active.

9. My first and only time I did, I came back to a ticket and had to call the city treasurer to have it voided.

10. Can't wait for the next version of Android to warn me that this app "targets an older version of Android" everytime I open it cause I don't see it being updated anytime soon.

11. Frustrating because I have to use the app every day for parking during school.I have recently installed this app on my new phone.

1. Fix MOTU Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MOTU: Restarting the app will resolve most errors.
2. Update the MOTU App. Here is how:
   1. On Android goto PlayStore » Search for "MOTU" » Open MOTU » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MOTU » click "UPDATE".
3. Clear MOTU app cache: Clearing cached data will force your app to retrieve the latest data directly from MOTU servers.
   1. On Android, goto Settings » Apps » Select "MOTU" » click Storage » click "Clear Cache".
4. Check MOTU app permissions. If any of these permissions required to use your device's features are disenabled, MOTU might not work.
5. Uninstall and reinstall MOTU. If nothing else has worked, completely uninstall MOTU then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MOTU not working

2. Fix MOTU Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MOTU be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MOTU not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MOTU may not be able to connect to the Internet when running in the background.