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What users are saying
1. Just stay away 100% waste of time.I've run into scammer after scammer! How does an app like this get so many scammers? Maybe you guys need to develop a new way to verify profiles! People are on here using fake pictures of other people and then having conversations that lead to them asking for money or trying to get personal information.
2. I would like to know which rule was broken for uploading a picture with an American flag in the background, thanks.I have been waiting for a reply from Support Staff for close to 2 weeks and have not received a response at all.
3. Then I re-uploaded the same picture but this time with a Chinese flag in the background and it got accepted.. whoever works for content/photo moderation for this app clearly has a negative bias towards certain Nations/individuals & that's very unfortunate.
4. I have also sent an email to the address provided, and when I finally received a reply after several weeks, NOTHING was resolved! This is unacceptable! I also sent screenshots in both emails to discuss the problem, but still nothing!I get an error message sometimes when I try to message my matches.
5. Over it.Tried to upload a picture with an American flag in the background and it was removed for "violating" Tantan's rules.
6. Worst dating app on the market.First, you will spend the whole week setting up your account and uploading pictures because their stupid system not work for verification.
7. I haven't met any genuine people yet! This is quite sad! There has to be a better way to verify individuals.Doubt there are more than a handful of actual real profiles on it.
8. So, I'm stuck unable to message someone I already matched with, and this is a pretty frequent issue.Flooded with scammer accounts.
9. It wastes a lot of time otherwise in making new local friends to connect, ask, and then disconnect over and over and over.I have downloaded this app several times.
10. Scam.I have VIP and after a couple weeks, its trying to get me to buy it again saying it expired.
11. Been trying to cancel my subscription for days but can't do it as it gives me no option to.
Steps to Troubleshoot & Fix TanTan Issues
1. Fix TanTan Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart TanTan: Restarting the app will resolve most errors.
- Update the TanTan App. Here is how:
- On Android goto PlayStore » Search for "TanTan" » Open TanTan - Asian Dating App » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for TanTan » click "UPDATE".
- Clear TanTan - Asian Dating App app cache: Clearing cached data will force your app to retrieve the latest data directly from TanTan servers.
- On Android, goto Settings » Apps » Select "TanTan - Asian Dating App" » click Storage » click "Clear Cache".
- Check TanTan app permissions. If any of these permissions required to use your device's features are disenabled, TanTan might not work.
- Uninstall and reinstall TanTan. If nothing else has worked, completely uninstall TanTan then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing TanTan not working
2. Fix TanTan Server issues & Internet Connection
- Check network connection: An unstable Internet will make TanTan be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to TanTan not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, TanTan may not be able to connect to the Internet when running in the background.
Reported Issues
I requested for a refund. You said it has been refunded but the money has not appeared in my account. Order ID:MSSV5VMKF2
Hello, I have such a problem. I recently bought a new phone because the old one no longer works and I can't log in to my account from the new device because the confirmation code doesn't come and now they say that you can't send the code anymore. Please help me solve this problem
Hello. The app says that there is a frequent operation detected so I can't use any buttons. Can you please help me to solve the issue?
Please I need to cancel my subscription but I can't. I'm waiting for information on how to cancel. Thank you
Please I need to cancel my subscription but I can't. I'm waiting for information on how to cancel. Thank you
My TanTan account was blocked I didn’t violate a single point in the application, I didn’t use fake pictures, I didn’t insult people, I didn’t do anything but I was blocked! What should I do? Please help me to get my account again. Thank you. My TanTan id is 7226069254
Hello, I want to pay my chinese tantan Accaunt, to get a membership. My accaunt name is: Ingo Haar, Tantan ID is 1673416097. I have a second accaunt. This is my Accaunt on Apple Iphone 15. It is wether on my IPhone nor with my Android mobile to get a VIP membership. It is not working with alipay or wechat pay. Other Apps i could pay, if it is nessassary. best would be, you send me an wechat picture from QR code to scan. I would get a membership for 12 monthes, get 41 % discount and is is 418 rmb.
I'm a foreigner and i paid for the black and gold service. I am currently unable to send any messages or use TanTan. It's telling me i need to verify with a Chinese ID but I'm American and I don't have a Chinese ID. I paid a lot of money for TanTan. Please help!
I would like to cancel the subscription due to find enough friend on app.
Hi, my name is Steven Johnson , I have been kicked off of your website ( tan tan Asian dating app ) for no reason Too many people complain & report me for being a fake person I am NOT a fake person Please reinstate my tan tan account ( Steven Johnson 1-715-456-8404 ) Or you will force me to file a complaint with ( BBB ) better business bureau Thank you Steven Johnson
I WAN TO STRAIGHT CANCEL MY SUBCRIPTION NOW, I HAVE NO SUBCRIPE ANY PACKAGE MAN
Please cancer may subscription to tantan. I may not interested. But keep on getting may balance to may gcash even i dit not renew it
Kindly assist me cancel my subscription I signed out of my tan tan account last month but you guys still debited my bank account this month. Account ID: 9316046430
I would to stop my subscription in tantan i did not able to message and use the app
Saya mau lihat yang suka pada saya kenapa gak bisa ya pulsa saya ada sesuai harga nya
Cancelation of subscription request for my number 09177164569
Please. I want to cancel my subscription on Tantan.
I ask to stop my subscription in tantan thanks
I want to cancel all my subscriptions my Tantan ID : 7682499812
I want to unsubscribe tantan application and further charges should not be deducted through my account
Cancel premium
unsubscribe tantan and remove auto payment
Bagaimana cara Ganti Nomer Biasa ke Nomer Baru?
I have reason
Saya mempunyai masalah dalam login ke akun Tantan saya yaitu saya tidak bisa membuka akun Tantan saya dikarenakan nomor untuk verifikasi sudah hilang. Apakah saya bisa masuk lagi ke akun saya lagi tanpa verifikasi nomor?
Hello! Please delete my account, and ensure that there will be no further charges - stop automatic renewal. Thank you!
Kenapa akun tantan saya diblokir dari siaran langsung sampe tahun 2042 padahal saya tidak melakukan kesalahan apapun
Kenapa saya diblokir dari siaran langsung tantan
ID 6915471018 nama Akun Flgod Akun itu telah di mainkan oleh orang lain
help me cancel subscription. i do not wish to continue. thanks
Tidak dapat menonton SIARAN karena anomali akun. (1763060924)
I want to unsubscribe from tantan vip account
CANCEL MY Subscription I cant cancel by myself, and refund it !
Lupa password
ID 4519414471 - I want to cancel my subscription
i can't cancel my subsription as i did it online with my card and now its charging me over and over again i already delete and account and it STILL CHARGES me ??? what is this??????
Saya blm bisa menerima kode verifikasi tantan
Saya mau yang saya chat di whatsapp bisa di blokir secara permanen
cancel tantan vip subcription
I want to cancel my subscription due to my lack of money and I had a girlfriend
Id tantan: 8473810830 Username: Yuspi i a Saya membeli VIP 1 bulan namun VIP tersebut tidak berfungsi. Akun saya tetap seperti akun biasa.gimana ya
Please unsubscribe my account
Been years subscribed no luck, giving up, please assist me to cancel the subscription.. thanks
Dear employee from Tantan. Please remove my subscription and send the evidence to my mail please. Kind regards, Ton
Dont want to renew subscription
I've already met my crush at tantan please cancel my subscription
Please I need my Tantan subscription to be cancelled. I only needed one month subscription but it's unfortunate to me that after the first month I did subscription, it keeps subscribing automatically without my permission. Please I need it to be cancelled right now thanks.
i want to cncel my subscription
I would like to Unsubscribe tantan app because I found someone special.
I ordered the one year subscription thinking that it would be only $5.83 a month. I did not know it was going to charge for a whole year. Please refund my money. I’m going to try monthly and see if I like it or not. Thank you.
i want to cancel my subsciption
Selamat malam Ada beberapa hal yang ingin saya tanya kan , mengenai : 1. Bagaimana cara menghubungi call center Tantan ( kontak telepone ) 2. Apakah bisa urus withdraw jika akun tiba-tiba kena banned 3. Bagaimana cara mengembalikan akun yang tiba-tiba hilang atau no. handphone hilang ,lalu masuk dengan nomor handphone baru dan banyak lagi, karena teman-teman Host yang sudah ikut agency maupun tidak ,sering menhubungi saya minta bantu seperti yang saya sebutkan di atas..Mohon Bantuannya Agar saya juga bisa bantu teman-teman yang baru maupun yang baru pertama live jika berkenan saya cantumkan kontak saya 081291972829 - Andi Terima kasih
