Contact Once Upon a Potty Customer Service

Why should I report an Issue with Once Upon a Potty: Girl?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Oceanhouse Media, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Not what I would hope for in a story for my baby.This app was great, would read it every night to my little girl, but after the new OS update, it won't even load the book!Used this to potty train my children and now for granddaughterWould be better if there was some sort of a lock to it.

2. My 18 mo old can get it back to my home screen and that worries me.

1. Fix Once Upon a Potty Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Once Upon a Potty: Restarting the app will resolve most errors.
2. Update the Once Upon a Potty App. Here is how:
   1. On Android goto PlayStore » Search for "Once Upon a Potty" » Open Once Upon a Potty: Girl » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Once Upon a Potty » click "UPDATE".
3. Clear Once Upon a Potty: Girl app cache: Clearing cached data will force your app to retrieve the latest data directly from Once Upon a Potty servers.
   1. On Android, goto Settings » Apps » Select "Once Upon a Potty: Girl" » click Storage » click "Clear Cache".
4. Check Once Upon a Potty app permissions. If any of these permissions required to use your device's features are disenabled, Once Upon a Potty might not work.
5. Uninstall and reinstall Once Upon a Potty. If nothing else has worked, completely uninstall Once Upon a Potty then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Once Upon a Potty not working

2. Fix Once Upon a Potty Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Once Upon a Potty be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Once Upon a Potty not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Once Upon a Potty may not be able to connect to the Internet when running in the background.