Contact MyTransit NYC Subway & MTA Bus Customer Service

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1. I'm headed home now, and don't have advice on how to fix it, but the app just didn't work well for me.Everything a NYC commuter needs (almost*), including offline maps and point to point directions, and designating bus or subway stops as favorites for in motion adjustments and in the moment decisions, among so many.

2. My favorite aspects were the directions (so you knew what your options were even when certain trains or stops weren't operable) and the ability to see the next and subsequent times for arrivals at a particular station.

3. This app is amazing, and free! Very easy to use, go to Directions and mark where you are (uses location) and search where you want to go (address, business name, area of NYC, etc.) and the app shows you where to walk to the nearest station, which train to get on, and WHICH DIRECTION.

4. Will definitely use next time we're back.This app has been as close to perfect in displaying the actual and estimated times for arriving and departing buses and trains.

5. Cool options as "schedule, alerts and favorites " makes it incredibly useful, powerful and user friendly at the same time.

6. I shouldn't have to toggle between the ugly looking pages that they made for the alerts, maps, and stops to plan my trip.

7. I've noticed incorrect arrival times for buses and trains, or sometimes the arrival time will change from 10 min to 7 to 5 and then back up to 12 minutes.

8. The subway map also needs to be updated, cause of ongoing track improvements, the current map doesn't reflect the changes on the F line.

9. To be honest, Google maps had clearer less ambiguous directions... But the NYC signage could also be improved, both in the tunnels and on the platforms.

10. Fix this cause it's misleading.I've been using this app for about a year now and it's hands down the best mta transit app out there.

11. My only issue is when you search for it on Play Store it shows 2 different ver of same app.

1. Fix MyTransit NYC Subway & MTA Bus Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyTransit NYC Subway & MTA Bus: Restarting the app will resolve most errors.
2. Update the MyTransit NYC Subway & MTA Bus App. Here is how:
   1. On Android goto PlayStore » Search for "MyTransit NYC Subway & MTA Bus" » Open MyTransit NYC Subway & MTA Bus » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyTransit NYC Subway & MTA Bus » click "UPDATE".
3. Clear MyTransit NYC Subway & MTA Bus app cache: Clearing cached data will force your app to retrieve the latest data directly from MyTransit NYC Subway & MTA Bus servers.
   1. On Android, goto Settings » Apps » Select "MyTransit NYC Subway & MTA Bus" » click Storage » click "Clear Cache".
4. Check MyTransit NYC Subway & MTA Bus app permissions. If any of these permissions required to use your device's features are disenabled, MyTransit NYC Subway & MTA Bus might not work.
5. Uninstall and reinstall MyTransit NYC Subway & MTA Bus. If nothing else has worked, completely uninstall MyTransit NYC Subway & MTA Bus then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyTransit NYC Subway & MTA Bus not working

2. Fix MyTransit NYC Subway & MTA Bus Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyTransit NYC Subway & MTA Bus be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyTransit NYC Subway & MTA Bus not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyTransit NYC Subway & MTA Bus may not be able to connect to the Internet when running in the background.