Contact North Jersey Customer Service

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1. this has been a problem for quite some time.. i used to use the app for free but about 6 months ago i bumped up to a paid subscription so now i am not getting what i paid for..might as well just cancel and use news 12I love this local newspaper and support it with my subscription.

2. But recent version crashes too often, especially on returning to the main headline list from a selected news article.Duplicate Accounts & Unauthorized Charges! I've had to report them to the NJ Attorney General's office.

3. while i like reading local news i have a hard time getting the right article..i have filed several.request to customer support but nothing ever changes.

4. you see six articles a month and then after that you're locked out unless you pay for it there are other apps that are free with the same local newsThe app gets most of the main articles news weather sports at no cost.

5. You can read current obits online, but not through the mobile app which is not good.I like being able to see local news but I don't want to pay for it.

6. But I must say the actual app itself is horrible! The app keeps asking me to log in, and when I try to do so it simply brings me back to the news story I was trying to read and won't let me proceed in reading it.

7. I'm still out for the duplicate $3.00! They outsource their "customer service" to some far off land, and leave customers literally at this third party's mercy.

8. They make it virtually impossible to cancel your subscription, will make charges for less than $10, then tell you it's their policy not to refund anything under $10.

9. I then wrote to them again, and it has taken me until today, 25 emails, 2 app "chats" and a long phone call to get them to simply cancel my trial digital account.

10. What's the point of this app? I'll just read the news off the website at this point.

11. Your payment will be processed by this third party, and as a result they will make fraudulent charges and refuse to rectify them.

1. Fix North Jersey Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart North Jersey: Restarting the app will resolve most errors.
2. Update the North Jersey App. Here is how:
   1. On Android goto PlayStore » Search for "North Jersey" » Open North Jersey: Record & Herald » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for North Jersey » click "UPDATE".
3. Clear North Jersey: Record & Herald app cache: Clearing cached data will force your app to retrieve the latest data directly from North Jersey servers.
   1. On Android, goto Settings » Apps » Select "North Jersey: Record & Herald" » click Storage » click "Clear Cache".
4. Check North Jersey app permissions. If any of these permissions required to use your device's features are disenabled, North Jersey might not work.
5. Uninstall and reinstall North Jersey. If nothing else has worked, completely uninstall North Jersey then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing North Jersey not working

2. Fix North Jersey Server issues & Internet Connection

1. Check network connection: An unstable Internet will make North Jersey be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to North Jersey not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, North Jersey may not be able to connect to the Internet when running in the background.