Published by NextBus, Inc.

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with NextBus?



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What users are saying

1. I noticed that not all bus lines were listed, some were repeated several times, and that the arrival times were "a bit off".Times given for the next bus are wildly inaccurate, GPS only works half the time and is totally unpredictable, the scheduled busses screen keeps flipping to another screen that says there are no busses scheduled, then you have to refresh and suddenly there they are again.

2. Two, even more important, there is no button to reverse the direction of the route you're viewing in the map view which means you must certain about your line name, stop name, and direction name of your route before being able to access any visual information.

3. It used to work, but I haven't used it for several years so I guess some update to SF Muni and/or this app has messed it up.NextBus lacks two very important features that are common in other apps: the ability to discover transit line connections though the map.

4. Even when it reflects an arriving time for a specific stop, the app time never corresponds to the NextBus digital sign for that stop.

5. Flunk!It's not only inaccurate, the map clearly shows buses on the route but the arriving time for all stops is just "--".

6. The time remaining for the bus to pass by the bus stop vary too much.

7. Sometimes does not give the time left or shows the busses that are running.

8. This function is an option that allows one to find the nearest bus/ train lines within 2 miles or less, along with the arrival times.

9. It also does not gives me all the buses/stops around where I am located, missing some all the time.

10. It would be nice to have some instructions...like how to add a favorite.I downloaded NextBus because it was unclear in the application's description of what city or state is supported.

11. Right now you must select a specific nearby stop to access the map.

Steps to Troubleshoot & Fix NextBus Issues

1. Fix NextBus Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart NextBus: Restarting the app will resolve most errors.
  2. Update the NextBus App. Here is how:
    1. On Android goto PlayStore » Search for "NextBus" » Open NextBus » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NextBus » click "UPDATE".
  3. Clear NextBus app cache: Clearing cached data will force your app to retrieve the latest data directly from NextBus servers.
    1. On Android, goto Settings » Apps » Select "NextBus" » click Storage » click "Clear Cache".
  4. Check NextBus app permissions. If any of these permissions required to use your device's features are disenabled, NextBus might not work.
  5. Uninstall and reinstall NextBus. If nothing else has worked, completely uninstall NextBus then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing NextBus not working


2. Fix NextBus Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make NextBus be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to NextBus not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, NextBus may not be able to connect to the Internet when running in the background.

Reported Issues

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