Contact KWCH 12 News Customer Service

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1. (The setting is turned off in my phone and on Facebook) KSN has a setting in their app to turn that off, is there one in KWCH?? I can't find it.Everytime I hit a story that pops up as breaking news it always just takes me to the home page and then you have nothing about the breaking news.

2. I've already turned off notifications in the app for everything except breaking news and it still pushes everything.Cannot watch what was on at a earlier time looking for Live TV broadcast that was recorded at certain times.

3. So I have turned off all channel 12 ability to give that click bait.A news station with ads popping up? Stories that are not proofread before posting? overall a huge disappointment.

4. When you scroll down through the stories on this app, some may have a difficult time telling where KWCH stories stop and the advertisements begin, thus promoting "fake news".

5. There is no such thing on this app it is better on Is google tv steady your android phone At least on the t v I can watch pre recorded You cannot do this on the on the appThis app version is decidedly slower and very annoying in use.

6. Disappointing.8/4/2020 CONGRATULATIONS! YOU TOOK AN APP THAT BARELY WORKED AND MADE IT AN APP THAT DOESN'T WORK AT ALL!!! NO NEWS FEED.

7. This happens on almost every breaking news story you have.

8. Please go back to the previous version.I think it is unethical to have adds mixed in with stories.

9. When swiping to the next story, there's now an aggravating delay while it loads while you watch an arrow chasing itself in a circle.

10. WICHITA'S MOST WATCHED NEWS HAS AN APP YOU CAN'T WATCH.

11. Search is not helpful and it is hard to find specific stories.

1. Fix KWCH 12 News Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart KWCH 12 News: Restarting the app will resolve most errors.
2. Update the KWCH 12 News App. Here is how:
   1. On Android goto PlayStore » Search for "KWCH 12 News" » Open KWCH 12 News » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for KWCH 12 News » click "UPDATE".
3. Clear KWCH 12 News app cache: Clearing cached data will force your app to retrieve the latest data directly from KWCH 12 News servers.
   1. On Android, goto Settings » Apps » Select "KWCH 12 News" » click Storage » click "Clear Cache".
4. Check KWCH 12 News app permissions. If any of these permissions required to use your device's features are disenabled, KWCH 12 News might not work.
5. Uninstall and reinstall KWCH 12 News. If nothing else has worked, completely uninstall KWCH 12 News then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing KWCH 12 News not working

2. Fix KWCH 12 News Server issues & Internet Connection

1. Check network connection: An unstable Internet will make KWCH 12 News be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to KWCH 12 News not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, KWCH 12 News may not be able to connect to the Internet when running in the background.