Contact Generac PWRview Customer Service

Why should I report an Issue with Generac PWRview?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Generac Power Systems, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. My only wish list is for it to be able to change the inverter settings such as 'self supply' and 'priority backup' that you have to go to the inverter to change.

2. I had an tablet on the wall of the kitchen with the app always running, but it will not stay up longers than a few hours.This would be a 5 star app for me if I was able to change the inverter settings through the app.

3. It would save a lot of time to be able to use the app that monitors those things to change them also.This app has a bug and a "feature", that are both annoying.

4. The battery chart is confusing due to being a double axis.Updated: few minutes after reviewing that I couldn't enter tarrif information I was able to get it working.

5. App only displays status, doesn't change system settings.

6. The app does show the change, so I dont think the programing of this would be an issue.

7. The outage guard is a step in the right direction and shows that they can remotely change profiles.

8. Second issue that I see other complain about as well, is the inability to change the mode from the app.

9. Wish I could change battery strategies remotely.

10. At times I would want to change from self supply to clean back up, or even just have it as grid tie for a while.

11. If the app was able to communicate with the inverter in that way, this would be a pretty darn good app.The web dashboard is reasonable, but the mobile app has a long way to go.

1. Fix Generac PWRview Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Generac PWRview: Restarting the app will resolve most errors.
2. Update the Generac PWRview App. Here is how:
   1. On Android goto PlayStore » Search for "Generac PWRview" » Open Generac PWRview » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Generac PWRview » click "UPDATE".
3. Clear Generac PWRview app cache: Clearing cached data will force your app to retrieve the latest data directly from Generac PWRview servers.
   1. On Android, goto Settings » Apps » Select "Generac PWRview" » click Storage » click "Clear Cache".
4. Check Generac PWRview app permissions. If any of these permissions required to use your device's features are disenabled, Generac PWRview might not work.
5. Uninstall and reinstall Generac PWRview. If nothing else has worked, completely uninstall Generac PWRview then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Generac PWRview not working

2. Fix Generac PWRview Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Generac PWRview be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Generac PWRview not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Generac PWRview may not be able to connect to the Internet when running in the background.