Contact Wickr Me Customer Service

Why chat with our AI Wickr Me Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Wickr Me.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. I don't know if my messages are going through, and I'm afraid to lose my account if I can't get it figured out.Was good, since latest update it keeps losing connection, need to resend messages multiple times, can't know for sure if the message is delivered.

2. Notifications are inconsistent, takes unusually long to connect to network, pictures regularly fail to remain captured before they can be sent - they just disappear.I loved using the app, but I just updated it because it kept telling me that I needed to do an update in the app, now it keeps telling me that there is a network issue every time I open the app.

3. Once a sent message is edited (a very useful feature!), perhaps that message's Expiry Timer ought to reset to countdown from the time of last edit.

4. The sign up screen would never enable the create account button, and there are no instructions to help identify what was wrong and why it wouldn't allow me to register; so, I just gave up, because if the sign up process is that messed up, imagine how bad the rest of the app is.There's always room for improvement! Ater a few days use I'm convinced this app is best for me.

5. Don't like the 10MB file size limit.Network error message pops up every time I open the app.

6. The timestamp of that last edit ought to be made readily visible to the recipient(s) so that an edited message is not so easily overlooked by recipients.

7. Messages, which were sent successfully, often get a "failed to send, tap to retry" message on them when the next message is sent.

8. Having to get each person to download to be able to message seems a hassle.

9. Thank youCurrently everyone I tell to get WickR gets a message that it no longer accepts users.

10. Since last update though I'm having issues with incoming calls not showing up.

11. Love that we can set messages to auto deleted and also set a burn on reading time.

1. Fix Wickr Me Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Wickr Me: Restarting the app will resolve most errors.
2. Update the Wickr Me App. Here is how:
   1. On Android goto PlayStore » Search for "Wickr Me" » Open Wickr Me – Private Messenger » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Wickr Me » click "UPDATE".
3. Clear Wickr Me – Private Messenger app cache: Clearing cached data will force your app to retrieve the latest data directly from Wickr Me servers.
   1. On Android, goto Settings » Apps » Select "Wickr Me – Private Messenger" » click Storage » click "Clear Cache".
4. Check Wickr Me app permissions. If any of these permissions required to use your device's features are disenabled, Wickr Me might not work.
5. Uninstall and reinstall Wickr Me. If nothing else has worked, completely uninstall Wickr Me then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Wickr Me not working

2. Fix Wickr Me Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Wickr Me be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Wickr Me not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Wickr Me may not be able to connect to the Internet when running in the background.